# How can we help?

Source: https://support.kapsulehost.com/en-nz/

Step by step guides and clear answers for KapsuleHost hosting, email, domains, billing and your account. Search the help centre or browse every topic.

## Popular Topics

- [Getting Started](https://support.kapsulehost.com/en-nz/topic/getting-started): Your first site, first sign in and moving in. (3 articles)
- [Email](https://support.kapsulehost.com/en-nz/topic/email): Mailboxes, forwarding and mail apps. (22 articles)
- [Billing & Plans](https://support.kapsulehost.com/en-nz/topic/billing-and-plans): Invoices, renewals, payments and plans. (16 articles)
- [Domains](https://support.kapsulehost.com/en-nz/topic/domains): Register, transfer and connect domains. (17 articles)
- [Websites](https://support.kapsulehost.com/en-nz/topic/sites): Build, run and tune your websites. (37 articles)
- [DNS](https://support.kapsulehost.com/en-nz/topic/dns): Records, nameservers and propagation. (6 articles)
- [CDN](https://support.kapsulehost.com/en-nz/topic/cdn): Caching and faster delivery worldwide. (2 articles)
- [Hosting](https://support.kapsulehost.com/en-nz/topic/hosting): Managed hosting and WordPress Care. (3 articles)
- [Servers](https://support.kapsulehost.com/en-nz/topic/cloud-servers): Create, connect to and manage your servers, storage and GPUs. (20 articles)
- [Security](https://support.kapsulehost.com/en-nz/topic/security): Two-factor, malware and account safety. (9 articles)
- [Support](https://support.kapsulehost.com/en-nz/topic/support): Tickets, Kora and service status. (8 articles)
- [Backups](https://support.kapsulehost.com/en-nz/topic/backups): Take, keep and restore backups. (2 articles)
- [WordPress](https://support.kapsulehost.com/en-nz/topic/wordpress): Install, manage and speed up WordPress. (16 articles)
- [Troubleshooting](https://support.kapsulehost.com/en-nz/topic/troubleshooting): Fix errors, outages and slow sites. (6 articles)
- [Account](https://support.kapsulehost.com/en-nz/topic/account): Team, settings, API access and Agents. (16 articles)

## Popular Articles

- [Getting Started with KapsuleHost](https://support.kapsulehost.com/en-nz/getting-started): Welcome to KapsuleHost. This guide walks you through everything you need to do after signing up, from your first login to having a live website and working email address. The whole process takes…
- [Installing WordPress](https://support.kapsulehost.com/en-nz/installing-wordpress): WordPress is the most widely used website platform in the world, and KapsuleHost makes installation automatic. This guide covers two installation paths, how to manage your credentials, accessing the…
- [Setting Up Your Email Mailbox](https://support.kapsulehost.com/en-nz/setting-up-your-mailbox): This guide walks through creating a mailbox at your domain, from prerequisites to sending your first test email. It also covers how MX records work, what to do if your domain uses external…
- [Connecting via SFTP: FileZilla, Cyberduck, and Command Line](https://support.kapsulehost.com/en-nz/sftp-access): SFTP (Secure File Transfer Protocol) gives you direct access to your site's files on the server. This guide covers everything you need to connect successfully, from finding your credentials to…
- [SSL Certificates and HTTPS](https://support.kapsulehost.com/en-nz/ssl-certificates): This article explains what SSL is in plain language, how KapsuleHost handles SSL automatically for your sites, and what to do if something goes wrong with your certificate.
- [My Website Is Not Loading: Diagnostic Checklist](https://support.kapsulehost.com/en-nz/website-not-loading): Work through these steps in order. Each step either identifies the cause or rules it out. Most issues are resolved by step 5.

## Get Help

- [Open a Ticket](https://support.kapsulehost.com/tickets/new): Tell our team what is happening and follow every reply here.
- Email Support: support@kapsulehost.com
- [Are You an AI?](https://kapsulehost.com/en-nz/for-ai)
- [Help Centre llms.txt](https://support.kapsulehost.com/en-nz/llms.txt)