# Support

Source: https://support.kapsulehost.com/en-us/topic/support

Tickets, Kora and service status.

8 articles

- [Status and Uptime: Is It Us or Is It You](https://support.kapsulehost.com/en-us/status-and-uptime): How to tell whether a problem is with the KapsuleHost platform or with your own site, using the public status page and the uptime monitoring built into KPanel.
- [Pro Services](https://support.kapsulehost.com/en-us/pro-services): Pro Services lets you hand a specific job to the engineers who run your hosting: migrations, WordPress work, DNS surgery, SEO, security audits and custom development, each priced before work begins…
- [Kora Settings](https://support.kapsulehost.com/en-us/kora-settings): Kora has one setting of its own, the language it replies in, and this guide covers where it lives, how auto-detect behaves, and how the setting relates to the language of KPanel itself.
- [Kora Conversation History](https://support.kapsulehost.com/en-us/kora-history): Kora keeps a summary of your past conversations so it can help without making you repeat yourself, and this page is where you review that memory, rate it, and erase it.
- [Kora Actions and Approvals](https://support.kapsulehost.com/en-us/kora-actions-and-approvals): Kora answers questions and reads your account instantly, but anything that changes your account stops and asks you to type a confirmation phrase back before it runs.
- [Hosting Glossary: Every Term Explained](https://support.kapsulehost.com/en-us/glossary): A plain-English dictionary of the hosting, DNS, email and infrastructure terms that appear across KapsuleHost and this help centre.
- [How Kora Works: Your AI Support Assistant](https://support.kapsulehost.com/en-us/how-kora-works): Kora is the AI assistant built directly into KPanel. It can answer questions about your account, walk you through tasks, and take actions on your behalf, all through a natural conversation.
- [Opening a Support Ticket](https://support.kapsulehost.com/en-us/opening-a-support-ticket): Kora handles most common tasks instantly, but some situations need a human. This guide explains how to reach the support team and how to write a ticket that gets resolved quickly.

This topic explains the ways to get help: opening a ticket with our team, asking Kora, our AI assistant, and checking service status. It also covers Pro Services and a glossary of hosting terms. Start with [Opening a Support Ticket](https://support.kapsulehost.com/en-us/opening-a-support-ticket), or read [How Kora Works: Your AI Support Assistant](https://support.kapsulehost.com/en-us/how-kora-works) to see what Kora can do.

## Topics

- [Getting Started](https://support.kapsulehost.com/en-us/topic/getting-started) (3 articles)
- [Email](https://support.kapsulehost.com/en-us/topic/email) (22 articles)
- [Billing & Plans](https://support.kapsulehost.com/en-us/topic/billing-and-plans) (16 articles)
- [Domains](https://support.kapsulehost.com/en-us/topic/domains) (17 articles)
- [Websites](https://support.kapsulehost.com/en-us/topic/sites) (37 articles)
- [DNS](https://support.kapsulehost.com/en-us/topic/dns) (6 articles)
- [CDN](https://support.kapsulehost.com/en-us/topic/cdn) (2 articles)
- [Hosting](https://support.kapsulehost.com/en-us/topic/hosting) (3 articles)
- [Servers](https://support.kapsulehost.com/en-us/topic/cloud-servers) (20 articles)
- [Security](https://support.kapsulehost.com/en-us/topic/security) (9 articles)
- [Support](https://support.kapsulehost.com/en-us/topic/support) (8 articles)
- [Backups](https://support.kapsulehost.com/en-us/topic/backups) (2 articles)
- [WordPress](https://support.kapsulehost.com/en-us/topic/wordpress) (16 articles)
- [Troubleshooting](https://support.kapsulehost.com/en-us/topic/troubleshooting) (6 articles)
- [Account](https://support.kapsulehost.com/en-us/topic/account) (16 articles)