# Te whakakore i tō mahere

Source: https://support.kapsulehost.com/mi-nz/billing-cancellation

Ka taea e koe te whakakore i tētahi ohaurunga KapsuleHost mā KPanel, ā, mā te taunoa ka rere tonu ō ratonga tae noa ki te mutunga o te wā nama kua utua kētia e koe.

Ko te whakakore he mahi pūtea, ehara i te pātene muku. Kāore he mea e murua i te wā e whakaū ai koe. Ka whakamārama tēnei aratohu i te wāhi e noho ai ngā mana whakakore, te rerekētanga o te whakakore i te mutunga o te wā me te whakakore ināianei tonu, te āhua o ō paetukutuku, ō rohe me ō pouaka īmēra, me pēhea te hurihuri i tētahi whakakorenga, me pēhea hoki te whakatārewa hei whakakapi mēnā he okiokinga poto noa tāu e hiahia ana.

## I mua i tō whakakore

Ka whakaritea te whakakorenga i taua wā tonu, nō reira mahia te kaweake i te tuatahi i te wā e rere tonu ana ngā ratonga katoa.

> **Warning:** Tangohia he kape o ngā mea katoa e hiahia ana koe ki te pupuri I MUA i te pau o te wā kua utua. Ina mutu tētahi ohaurunga, ka mutu te mahi a ngā pae me ngā pouaka īmēra kei runga, ā, ka riro te whakahoki mai i ngā raraunga hei tono tautoko, kaua hei tikiake māu anō.

Mahia tēnei rārangi:

- **Ngā kōnae pae me ngā pātengi raraunga.** Whakatuwheratia te pae, haere ki **Tuku Kōpī**, tangohia he tārua ā-ringa hou, kātahi ka whakamahi i **Tirotiro kōnae** hei tikiake i ngā mea e hiahiatia ana e koe. Tirohia [Te tango tārua](https://support.kapsulehost.com/mi-nz/taking-a-backup).
- **Īmēra.** Whakatuwheratia **Īmēra** i te pae taha, pāwhiritia te pouaka īmēra, ā, whakamahia **Kawe i Waho Mailbox** hei tikiake i ngā karere katoa hei kōnae `.mbox` kotahi. Ka whakatuwhera tika a Thunderbird, a Apple Mail me te nuinga o ngā kiritaki papamahi i taua hōputu. E 5,000 karere te rahi o ia kaweake, nō reira whakahaerehia i ngā wāhanga rā mēnā he nui ake tō pouaka īmēra.
- **Rohe.** Ka nama motuhake ngā rēhitanga rohe, ā, KĀORE e whakakorehia me tētahi mahere manaaki. Mēnā e hiahia ana koe kia noho tētahi rohe ki tētahi kairēhita kē, tīmataria taua nekehanga i te wā e hohe tonu ana tō pūkete: tirohia [Te whakawhiti i tō rohe ki tētahi kairēhita kē](https://support.kapsulehost.com/mi-nz/domains-transfer-out).

## Ko wai ka āhei ki te whakakore

Ko te whakakore me whai i te tūranga **Rangatira**, **Kaiwhakahaere** rānei, **Pūtea** rānei i runga i te pūkete. Ka kite ētahi atu i ngā mana whakakore kua monokia, me te kōrero āwhina "Me nui te Kaiwhakahaere, te Kaitiaki, te Kaiwhakahaere Pānga Putea rānei".

> **Note:** Mēnā kei te whakahaerehia tō pūkete e tētahi kaihoko anō, mā rātou te whakakorenga e whakahaere, kaua mā KapsuleHost tonu. Ka kī mārama a KPanel: "Ka whakakaore ngā pūkoro whakahaere mā ā rātou kaihoko anō."

## Te wāhi whakakore i KPanel

Ka whakakorehia ia ohaurunga takitahi, nō reira tīmata i te ohaurunga e hiahia ana koe kia mutu:

1. Takiuru ki [KPanel](https://kpanel.kapsulehost.com).
2. Pāwhiritia **Pēhitanga** i te pae taha mauī. Ka whakarārangi te ripa **Ngā mahere** i ngā ohaurunga hohe katoa.
3. Pāwhiritia **Whakahaere** i te ohaurunga e hiahia ana koe ki te whakakore. Ka whakatuwhera tērā i tōna whārangi taipitopito i `/billing/subscriptions/<id>`.
4. Panuku ki te pae **Ngā mahi**. E pēnei ana te tohu kei raro: "Ka taea e koe te whakakore i mua i te whakahou i ngā wā katoa. Ka noho hohe tō mahere tae noa ki 8 Noema 2026."
5. Pāwhiritia **Whakakore Whakamahinga Tono**.

![Te pae mahi ohaurunga i te Pēhitanga o KPanel](https://support.kapsulehost.com/help/screenshots/billing-cancellation.e6ee2774.webp)

Ka whakakorehia motuhaketia ia ohaurunga. Mēnā he maha ō mahere, ka whakakore koe i tētahi, ā, ka noho pai tonu ērā atu.

### Te whakaū i te whakakorenga

Ka kī tika te matapihi whakaū i te wā e mutu ai te ratonga: "Ka noho tō mahere pūmau kia oti ai 8 Noema 2026. Kāore he tuku moni a muri i tērā." Kōwhiria he take i te rārangi, kātahi ka pāwhiri i **Whakatūpato Whakakore**.

Ko ngā take e tukuna ana: he utu nui rawa, kāore au e whakamahi ana i ngā āhuatanga, kei te huri au ki tētahi kaiwhakarato kē, he whakamātau noa, he kaupapa poto rānei, kei te ngaro tētahi āhuatanga e hiahiatia ana e au, me tētahi atu.

## Ka ahatia i muri i tō whakaū

Kāore tō ohaurunga e mutu i taua wā tonu. Ka tohua kia mutu i te mutunga o te wā nama o nāianei:

- Ka whakaatu te whārangi ohaurunga i tētahi haki **Whakakore e Whakatakotoria**: "Ka mutu tēnei whakamahinga tono i 8 Noema 2026. I Whakaaro Hou Koe?"
- Ka huri te taera tūnga i te "E Whakakāhui ana i te Āpiti" ki tētahi rā **Ka Mutu I**.
- Kāore he utu whakahou anō e tangohia.
- Ka rere pai tonu ia ratonga o taua ohaurunga tae noa ki te rā e whakaaturia ana.

Ina pau rawa te wā kua utua, ka kōrero mārama a KPanel mō ngā hua:

| Ōu mea | Ka ahatia i te mutunga o te wā |
|---|---|
| Ngā paetukutuku i te mahere | Ka mutu te mahi a ia pae o tēnei mahere |
| Rohe | Kāore ngā rēhitanga e whakakorehia, engari ka mutu te DNS me ngā ratonga hono |
| Pouaka īmēra | Ka mutu te tuku me te whiwhi a te īmēra o tēnei mahere |

> **Important:** Ka ora tonu tō rēhitanga rohe i te whakakorenga mahere, engari kāore e ora ngā ratonga e tohua ana e ia. Mēnā e whakamahi ana tētahi rohe i ngā tūmau ingoa a KapsuleHost, ā, ka whakakorehia e koe ngā mea katoa, ka noho tonu te rohe hei āu, ka whakahou tonu, engari kāore he mea e tohua ana e ia e whakautu. Nekehia te DNS, te rohe tonu rānei, i mua i te mutunga o te wā.

## Te huri i tō whakaaro

Ka taea te hurihuri i tētahi whakakorenga kua whakaritea tae noa ki te rā mutunga o te wā. I te wā e whakaaturia ana te haki **Whakakore e Whakatakotoria**, ka tuku te pae Ngā mahi i **Kia whakarite tō haupapa**. Pāwhiritia, ā, ka hoki te ohaurunga ki te whakahou pērā i mua, kāore he āputa i te ratonga, kāore hoki he mea hei whakarite anō.

Ina pahure te rā mutunga, ka hoko anō koe i te mahere. Mahia i roto i ngā rā 30 mai i te mutunga o ngā ratonga o te mahere, ā, whakapā mai ki a mātou, ā, ka nekehia e mātou ō paetukutuku me ō pouaka īmēra ki te mahere hou i mua i te mukunga o tētahi mea. Tirohia [Te whakapiki i tō mahere](https://support.kapsulehost.com/mi-nz/upgrading-your-plan) mō te āhua o te kōwhiri mahere.

## He aha ka pā ki ō raraunga

Ka mutu ana ngā ratonga o tētahi mahere kua whakakorehia, ka puritia ngā mea katoa kei runga (ngā kōnae me ngā pātengi raraunga o ngā paetukutuku, ngā pouaka īmēra me ngā īmēra kua penapenatia ki roto) mō ngā rā 30, kātahi ka mukua pūmautia. Ka īmēra atu mātou i te rā tika ina mutu ngā ratonga, ā, anō hoki i ngā rā 7 i mua i taua rā. Kāore e taea te whakaora i ngā tārua i roto i ngā rā 31 i muri i te mukunga mai i ngā pūnaha ora. E kore rawa ō rohe e mukua e tētahi whakakorenga.

## Te whakakore me te whakahoki moni hei whakakapi

Mēnā kei roto tonu koe i te matapihi 30 rā whakahoki moni, kāore koe e tatari kia pau te wā. He ara e whakamutu ana i te ratonga ināianei tonu, ā, ka whakahokia katoatia tō utu. He rerenga kē tēnā, he rerekē ōna hua, ā, e whakamāramatia ana i [Te taurangi whakahoki moni 30 rā](https://support.kapsulehost.com/mi-nz/billing-money-back).

> **Important:** Ka whakamutu te whakakore me te whakahoki moni i te ratonga i taua rā tonu, kaua i te mutunga o te wā. Ka mutu te mahi a ō pae, ka mutu te tuku a ō pouaka īmēra ina oti. Me whai noa i taua ara ina oti ō kaweake.

## Te whakatārewa hei whakakapi i te whakakore

Mēnā kei te tū koe mō tētahi kaupeka, tētahi hararei, tētahi kaupapa kiritaki kua whakatārewatia rānei, ko te whakatārewa te kōwhiringa pai ake i te nuinga o te wā. Ka noho whakaritea, whirihorahia hoki ngā mea katoa i te wā e tū ana te mita.

1. Whakatuwheratia te whārangi taipitopito o te ohaurunga pērā i runga ake nei.
2. I te pae **Ngā mahi**, pāwhiritia **Whakatū i te whakaingoa**.
3. Kōwhiria **1 marama**, **2 marama**, **3 marama** rānei.
4. Whakaūngia ki **Tataia mo 2 marama**.

Ka pēnei te whakamārama a KPanel: "Ka noho pūmau ngā ratonga i te wā tātai. Kāore he hua e hanga. Ka tīmata anō te pūtea i runga i te rā e tohua ai e koe."

> **Tip:** Ka neke whakamua te whakatārewa i tō rā nama e whai ake nei mā te roa o te whakatārewa, kaua e peke i tētahi utu. Ka noho tonu ō raraunga, ka mahi tonu ō pae, ā, ka tīmata anō te nama māna anō, nō reira kāore he mea hei maumahara kia whakakā anō. Ka taea e koe te whakamutu moata i tētahi whakatārewa ki **Tīmata Anō Inaianei**.

I te wā kua whakatārewatia, ka whakaatu te ohaurunga i tētahi haki **Whakamahinga Tono Tataia** e kī ana "Ka tīmata anō te nama aunoa i te 8 Noema 2026. E rere ana ō ratonga, ā, e haumaru ana ō raraunga."

## Te whakakore nā te rahunga o tētahi utu

Mēnā kei te whakakore koe nā te kore e haere o tētahi kāri, ehara te whakakore i te taputapu tika. He arawhata anō tō te utu rahua mō te whakamātau anō me te wā tuku, ā, mā te whakahou i te kāri e whakatika, kāore he mea e ngaro. Tirohia [Ka ahatia ina rahu tētahi utu](https://support.kapsulehost.com/mi-nz/billing-failed-payment) me [Te tāpiri, te huri rānei i tō tikanga utu](https://support.kapsulehost.com/mi-nz/billing-payment-method).

## Te rapu hapa

**Kua hina te pātene Whakakore Whakamahinga Tono.** Kua takiuru koe me tētahi tūranga i raro iho i Pūtea. Tonoa tētahi Rangatira, Kaiwhakahaere rānei o te pūkete kia whakakore, kia whakapiki rānei i tō tūranga i raro i **Tautuhinga**.

**"Kāore i kitea te tāpiri, kua whakatauhia rānei mo te whakakore".** Kua tohua kētia tēnei ohaurunga kia mutu. Utaina anō te whārangi taipitopito, ā, rapua te haki Whakakore e Whakatakotoria me tōna rā mutunga.

**"Ka whakakaore ngā pūkoro whakahaere mā ā rātou kaihoko anō."** I hangaia tō pūkete i raro i tētahi kaihoko anō nōna te hononga pūtea. Whakapā atu ki a rātou.

**I whakakorehia e au te ohaurunga hē.** Ki te kore anō te rā mutunga kia pahure, pāwhiritia **Kia whakarite tō haupapa** i te whārangi o taua ohaurunga. Kāore anō tētahi mea kia wetewetea.

**E hiahia ana au kia katia te pūkete katoa, kaua ko tētahi mahere anake.** Mā te whakakore i ngā ohaurunga katoa ka mutu ngā nama katoa, ā, i ngā rā 30 i muri i te mutunga o ngā ratonga o ia mahere, ka mukua ngā mea i runga, engari kāore tēnā e kati i te pūkete ake. He mahi māu anō te tango pūkete: **Tautuhinga**, kātahi **Profaila**, kātahi **Te tango kaute**. Tirohia [Te kati i tō pūkete KapsuleHost](https://support.kapsulehost.com/mi-nz/closing-your-account) mō te raupapa katoa, tae atu ki te hipanga kaweake me mahi e koe i te tuatahi.

Mēnā he hē te āhua o tētahi mea mō te whakakorenga i ō nama, tirohia [Pūtea me ngā nama](https://support.kapsulehost.com/mi-nz/billing-and-invoices), kātahi ka whakapā mai ki [support@kapsulehost.com](mailto:support@kapsulehost.com) me te ingoa o te ohaurunga me te rā i whakakore ai koe.