# Te Whakakore i tō Pūkete me te Kaupapahere Whakahoki Moni

Source: https://support.kapsulehost.com/mi-nz/cancellation-and-refund

E whakamārama ana tēnei aratohu me pēhea te whakakore i tō ōwheoranga, ka aha ō raraunga whai muri i te whakakorenga, ā, me pēhea hoki te mahi a te mana whakaoti utu 30-rā.

## Mua i Tō Whakakore

Me mahi ēnei hīkoi i mua i te tīmatatanga o te whakakore, kia kaua ai e ngaro ngā raraunga, ngā ratonga rānei:

**1. Tikina mai ō tāpiritanga pūnaha papatono (backup) paetukutuku.**

> **Tip:** Haere ki KPanel > Websites > [tō paetukutuku] > Backups, ka tango mai i tētahi kape o ia tāpiritanga papatono ki tō rorohiko ā-rohe i mua i te whakakore. Ka kati tō pūkete, ā, ka mutu te wā pupuri, kāore ēnei e taea te whakahoki mai anō.

**2. Kaweake ō pātengi raraunga.**

Mēnā kei te hiahia koe ki tētahi kape o tō pātengi raraunga kē atu i te tāpiritanga papatono o te paetukutuku, kaweake mā te phpMyAdmin mai i KPanel > Websites > [tō paetukutuku] > Database.

**3. Whakawhitia ō rorangi ingoa (domain) (mēnā i rēhitatia mā KapsuleHost).**

Mēnā i rēhitatia e koe tētahi rorangi ingoa mā roto i KapsuleHost, ā, e hiahia ana koe ki te whakamahi tonu i tērā i tētahi atu wāhi, me tīmata koe i tētahi [whakawhitinga ki waho](https://support.kapsulehost.com/mi-nz/domains-transfer-out) i mua i te whakakore. Haere ki KPanel > Domains, tīpakohia te rorangi ingoa, ka pāwhiri i te Transfer Away. Me wete koe i te rorangi ingoa, ā, me tono i tētahi [waehere whakaaetanga (EPP)](https://support.kapsulehost.com/mi-nz/domains-epp-auth-code) hei tuku ki tō kaiwhakarārangi hou. Tukua ētahi rā kia oti pai ai te whakawhitinga i mua i te katinga o tō pūkete.

**4. Tiakina ngā īmēra e hiahiatia ana e koe.**

Mēnā kei te whakamahi koe i a Kapsule Mail, kaweakehia, whakawhititia rānei ngā īmēra katoa e hiahia ana koe ki te pupuri. Ka mutu te urunga ki te webmail i [webmail.kapsulehost.com](https://webmail.kapsulehost.com) ina kati tō pūkete.

![Te whārangi Billing i roto i KPanel](https://support.kapsulehost.com/help/screenshots/cancellation-and-refund-billing.1cf4a7d3.webp)

## Me Pēhea te Whakakore

1. Takiuru ki **KPanel** i [kpanel.kapsulehost.com](https://kpanel.kapsulehost.com).
2. Haere ki **Pēhitanga**.
3. Pāwhiritia **Whakakore Whakamahinga Tono**.
4. Pānuitia te whakarāpopototanga whakakore, e whakaatu ana i ngā mea ka ngaro me te wā.
5. Whaia ngā tohutohu kia whakaūtia ai te whakakore.

Ka whakakorehia tō whakamahinga tono i taua wā tonu. Kāore he utu anō ka pā i muri i te rā whakakore. Ka noho wātea tonu tō pūkete me ō raraunga katoa tae noa ki te mutunga o tō wā utu e whāia ana i nāianei.

## Ka Aha Ō Raraunga i Muri i te Whakakore

| Wātaka | He Aha ka Pā |
|---|---|
| Ināianei tonu | Ka whakakorehia te whakamahinga tono, kāore he utu anō |
| Tae noa ki te mutunga o te wā utu | Ka noho hohe tonu, ka taea tonu te uru ki ngā ratonga katoa |
| Mutunga o te wā utu | Ka monoa ngā ratonga, ka uru te pūkete ki te pupuri taunoa |
| 30 rā i muri i te monoa | Ka whakakorehia mō ake tonu atu ngā raraunga katoa (paetukutuku, kōnae, pātengi raraunga, īmēra). Kāore e taea te whakaora i ngā tārua i roto i ngā rā 31 i muri i te mukunga mai i ngā pūnaha ora. |

> **Warning:** He mea mutunga, kāore e taea te whakahoki mai, te whakakorenga raraunga i muri i te wā manawanui 30 rā. Kāore e taea e KapsuleHost te whakahoki mai i ngā raraunga kua mukua kē. Tikina mai ngā mea katoa e hiahia ana koe i mua, i muri tata rānei i te whakakore.

## Te Whakahohe Anō i Muri i te Whakakore

Mēnā ka huri ō whakaaro i muri i te whakakore:

- **I mua i te monoatanga o ngā ratonga:** Me haere noa koe ki KPanel > Billing ka whakahou ai i tō whakamahinga tono. Ka haere tonu ngā mea katoa pēnei i mua.
- **I roto i te wā manawanui 30 rā:** Takiuru ki KPanel ka whakamahi anō ai. Me noho tonu ō paetukutuku, kōnae, me ō pātengi raraunga. Whakapā atu ki te rāwhi mēnā kei te ngaro tētahi mea.
- **I muri i ngā rā 30:** Kua whakakorehia ngā raraunga mō ake tonu atu. Ka taea e koe te hanga pūkete hou me te tīmata anō, engari kāore e taea te whakahoki mai i ngā raraunga o mua.

## Te Taunakitanga Whakahoki Moni mō ngā Rā 30

E tuku ana a KapsuleHost i tētahi [taunakitanga whakahoki moni mō ngā rā 30](https://support.kapsulehost.com/mi-nz/billing-money-back) mō ngā mahere whakahautanga.

### Ko Wai ngā Kaiwhiwhi

- Ngā kiritaki hou i tā rātou whakamahinga tono whakahautanga tuatahi.
- Ka whakamahia te taunakitanga ki te utu whakamahinga tono tuatahi anake. Kāore ngā whakahoutanga me ngā wā utu e whai ake nei e whiwhi.
- Ka whakamahia te taunakitanga ki ngā mahere whakahautanga. Kāore ngā rēhitatanga rorangi ingoa e kapi (tirohia aku raro iho).

### Me Pēhea te Tono Whakahoki Moni

1. Whakapā atu ki te rāwhi i [support@kapsulehost.com](mailto:support@kapsulehost.com) i roto i ngā rā 30 i muri i tō utu tuatahi.
2. Tāpirihia tō wāhitau īmēra pūkete me tētahi kōrero poto e kī ana kei te tono koe i tētahi whakahokinga moni i raro i te taunakitanga whakahoki moni.
3. Kāore koe e hiahiatia kia whakamārama i te take, engari e tauwhirohia ana ngā whakahokinga kōrero i ngā wā katoa.

Ka tukuna atu ngā whakahokinga moni ki te huarahi utu taketake. Ko te wā tukatuka he **5 tae atu ki te 10 rā pakihi**, i runga i tō pēke, i tō kaituku kāri rānei.

### Kāore ngā Rēhitatanga Rorangi Ingoa e Whakahokia

Ka utua ngā utu rēhitatanga rorangi ingoa ki te rorangi rēhita rorangi ingoa ina rēhitatia e koe tētahi rorangi ingoa. Kāore ēnei utu e whakahokia, nā te mea kāore e taea te whakahoki mai i muri i tōna utunga. Ka whai take tēnei ki ngā rēhitatanga rorangi ingoa katoa ahakoa ngā āhuatanga.

Mēnā i rēhitatia e koe tētahi rorangi ingoa, ā, kei te whakakore koe i roto i ngā rā 30, ka taea te whakahoki i te wāhanga whakahautanga o tō utu, engari kāore te utu rēhitatanga rorangi ingoa e whakahokia.

## Te Whakatā i te Kore Whakakore

Mēnā kei te hiahia koe ki te whakatā i tētahi kaupapa mō tētahi wā poto engari kei te whakaaro koe ki te hoki mai, whakapā atu ki te rāwhi ki te uiui mō ngā kōwhiringa whakatā. I runga i tō āhuatanga, ka taea pea te pupuri i ō raraunga me te kore e utu tonu mō tētahi whakamahinga tono hohe katoa. Ka whakahaerehia te whakatā i runga i ia keehi takitahi.