# Te Mārama i ngā Kupu Hoki Mai me ngā Whakaūnga SMTP

Source: https://support.kapsulehost.com/mi-nz/email-bounce-codes

Kia te mōhiotanga i ngā Bounce Messages me ngā SMTP Codes

Ina kāore e taea te whakawhiti i tētahi karere, ka puta he bounce, ā, kei roto i a ia he tau tau-nama e kī ana i a koe tērā tono, me te whānuitanga, ka tutuki rānei, ā, he aha te take me te wāhi e puta ai te raru.

Ko te nuinga o ngā tāngata ka pānui i te rerenga tangata ki runga o tētahi bounce, ka whakapae he kore āwhina, ā ka mutu. Ko tērā rerenga i tuhia e tētahi rorohiko i whakakāore ai i te īmēra, ā he whakatūpuranga noa iho. Kāore te tau-nama. Ko tēnei tuhituhinga he rārangi mō ngā tau-nama ka kite koe, ā, he aha te mahi mō ia kotahi.

## Te Pānui i tētahi Bounce

He rua ngā tau-nama e mau ana e tētahi bounce.

**Te whakawhiti whakaaro** he toru ngā mati, penei i `550` me `451`. Ko te mati tuatahi tāu e whaiwhai:

- **4xx** he takiwā. I kāore e taea e te rorohiko e whakawhiti i te karere ināianei. Ka tūmau te rorohiko īmēra ki te ngana anō mō tētahi wā, ā he māngere pea ka tutuki i a ia anō. Kaua e mahi i ēnei wā.
- **5xx** he tūturu. E kore tonu te rorohiko e whakaae i tēnei karere. Kāore te ngana anō he āwhina. Me rerekē tētahi mea i mua.

**Te whānuitanga tuakiri whakaaro** he toru ngā tau-nama ka wehewehe ki te ira, penei i `5.1.1` me `4.2.2`. Ka whakaatu i te take tūturu ā ka whai i te ture kotahi: ko te 5 i mua he tūturu, ko te 4 i mua he takiwā.

Nō reira ko `550 5.1.1 User unknown` he tūturu ā he tikanga ko te wahitau e kore e tūpuranga. Ko `452 4.2.2 Mailbox full` he takiwā ā he tikanga kotahi āpiti ake.

> **Tip:** Ki te kāore he mea mārama i roto i te bounce e pēhea te raru, rapu i te ipurangi mō te whānuitanga tuakiri whakaaro tika me te ingoa o te kaiwhakawhiti. Ka tukuna e ia kaupapa nui tōna ake whārangi whānuitanga tau-nama, ā ka kōrero i a koe me pēhea te tikanga e whakaaro ai ia, he mea ake tonu i te whānuitanga ture.

## Ngā Hapa Tūturu (5xx)

| Tau-nama | Nui atu he tikanga | He aha te mahi |
|---|---|---|
| `550 5.1.1` | Kāore te wahitau o te kaiwhiwhi e tūpuranga | Tirohia te kupu. Ki te tika, kua tutaki te wahitau. Tango atu i ō kōpae mōhiotanga. |
| `550 5.1.2` | Kāore te rohe o te kaiwhiwhi e tūpuranga, kāore rānei he rorohiko īmēra | Tirohia te kupu rohe. Ki te tika, kāore ō rātou rohe he rekoata MX mahi ā ko ā rātou raru hei whakatika. |
| `550 5.7.1` | Whakakāore e te kaupapa. Te whakakāore katoa mō ngā hapa whakamanatanga, ngā rārangi kore ā-ture me ngā ture tūnga | Pānui i te toenga o te karere. Ko tēnei te mea nui ake e whāia ana ki te SPF, DKIM, DMARC, me tētahi rārangi kore ā-ture rānei. |
| `550 5.7.26` | Ko te kaiwhakawhiti e hiahia ana ki te whakamanatanga ā-rohe kāore tō rohe e tutuki | Whakatika SPF me DKIM. Titiro ki [Te SPF, DKIM me DMARC Whakamāramatia](https://support.kapsulehost.com/mi-nz/spf-dkim-dmarc). |
| `551` | Kāore te wahitau i tiakina ki konei ā kāore he ara tūtaki | Whakamahi i te wahitau tika. |
| `552 5.2.2` | Ko te pūkete pōstakarere o te kaiwhiwhi i nui atu i tona rohe, i whakakāore tūturu | Kōrero ki te kaiwhiwhi. Kāore he mea i tō taha e āwhina. |
| `553 5.1.3` | Kāore te wahitau he whakatupuranga tika | Whakatika i te ahua wahitau. |
| `554 5.7.1` | Kua whakakāore e ngā raru te tūmahi, nui atu i te wā hononga | Nui atu he rārangi kore ā-ture, he poka kaupapa pokapū rānei. Titiro ki [Te Tango Iho Nō tētahi Rārangi Kore ā-Ture](https://support.kapsulehost.com/mi-nz/email-blacklist-delisting). |

## Ngā Hapa Takiwā (4xx)

| Tau-nama | Nui atu he tikanga | He aha te mahi |
|---|---|---|
| `421 4.7.0` | Ko te rūnanga īmēra e kore ana, e whakakore rānei i tō hononga | Kāore he mahi. Ka whakatika ngā ngana anō. Ki te roa haere mō te ōrau, e whakakore ana te kaiwhakawhiti i a koe. |
| `450 4.2.1` | Ko te pūkete e takiwā ana, he mea tuwhiti nui ake | Kāore he mahi. Ko te tuwhiti tuwhiti e whakakāore e aro ai te kaiwhakawhiti tuatahi ā ka whakaaetia te ngana anō. |
| `451 4.3.0` | He raru āwhakatū i te rorohiko e whakawhiti | Kāore he mahi. Ka whakatika ngā ngana anō. |
| `452 4.2.2` | Ko te pūkete pōstakarere e whānui ana | Kāore he mahi i te wā. Ki te roa haere mō te rau ā-rā, whakapā ki te kaiwhiwhi me tētahi atu ara. |
| `452 4.5.3` | Nui atu te maha o ngā kaiwhiwhi ki tētahi karere | Wehea te karere ki ngā pūpuni iti ake o ngā kaiwhiwhi. |
| `4.4.1` | Kāore he whiwhinga mai i te kaihōkihoki e whakawhiti | Kāore he mahi. Kua taka ō rātou rorohiko, e kore rānei e taea te eke. |
| `4.7.x` | He poka kaupapa takiwā, he mea puta noa i te mōhiotanga | Titiro ki te whakamanatanga o tō rohe. Ko te rohe hou, te rohe kore whakamanatanga pai ka kore i te takiwā. |

> **Note:** Ko te tuwhiti tuwhiti he mea pai te mohio i a ia i te mea ka āhuatia me he raru nui ake, ā he āhuatanga noa tonu. Ka whakakāore e tūturu te rorohiko e whakawhiti i te kaipadihana e kore nei i te mōhiotanga i tō ngana tuatahi me te 4xx ā ka whakaaetia te ngana anō i te ōrau meneti. Ki te tae mai tō īmēra i te wā, he āhuatanga noa ake, ā kāore he mea hei whakatika.

## Ngā Bounces Whakaputaina i te Taha KapsuleHost

Ko ētahi bounces ka puta mai i ō mātou papatohu, kāore i te kaiwhiwhi. Ko ēnei ngā tahi e tino whakahaere ai koe:

**Ko te pūkete pōstakarere e whānui ana.** Ko te pūkete KapsuleHost i nui atu i tona rohe ka whakakāore i te īmēra hou, ā ka whakatangi te kaiwhakawhiti he bounce e kōrero ana i ērā. Whakatika mai i tō taha me [Taku Pūkete Kua Whānui](https://support.kapsulehost.com/mi-nz/email-mailbox-full).

**Kāore te wahitau e tūpuranga.** Ki te mukua e koe tētahi pūkete, [kaiwhakatūtaki](https://support.kapsulehost.com/mi-nz/email-forwarding), [rārangi īmēra](https://support.kapsulehost.com/mi-nz/email-mailing-lists) me te [pūkete tahi nei](https://support.kapsulehost.com/mi-nz/email-shared-inboxes), e tuwhera ai te īmēra ki tērā wahitau mai i ēnei wā. Ka whakatūpuranga te papatohu i a koe i ēnei wā kua hemo. Ko tētahi [kaitakitaki-katoa](https://support.kapsulehost.com/mi-nz/email-catch-all) i runga i te rohe ka tiaki, i te utu o te āta whiwhi i te mea katoa kua tukuna ki ia wahitau. e tuhia ai:

**He ture poka i whakakāore ai.** Ko te taba **Whakaparetaretare Nuiparerau** i runga i te pūkete ka āhei koe ki te poka i ngā kaiwhakawhiti me ngā rohe, ā ko te īmēra i pokaia e whakakāore tika kāore i te whakatake atu. Ki te kōrerorero te hoa i te whakakāore, tirohia tērā taba i mua i te rapu i wāhi atu.

**He nuiparerau wehi ake.** Ko te īmēra e tohua ana i tua atu i te paetae nuiparerau ka whakakāore i te tuku, nō reira ka kōrero te kaiwhakawhiti i te kore o te taenga. Ko te īmēra e tohua ana i te pokapū ka whakataka ki Junk, e taea ai e koe te tiki. Kāore he mea ka whakatūmatanui.

**Kua eke tētahi poka tuku.**  Ki te ēnei koe te whakakāore ka tuku, ka taea koe ki te eke i ngā tepe ia pūkete e whakahuatia ana i [Ngā Rohe Tuku Īmēra](https://support.kapsulehost.com/mi-nz/email-sending-limits).

## Ngā Hard Bounces Ā te Soft Bounces

Ko ngā kaiwhakawhiti nui nui e whakamahi ana i ngā kupu whakaari rua e aro mai ki ngā tau-nama i runga. Ko tētahi **hard bounce** he 5xx: ko te wahitau e mate ana ā me tango atu i tō rārangi i te tūturu. Ko tētahi **soft bounce** he 4xx: tētahi āhuatanga takiwā e whara ana i te ngana anō.

Ko te ture mahi he me tango i te wahitau e bounce ai e pokapū i tō rārangi i te ngana tuatahi. Ko te haere tonu ki te īmēra i te wahitau kua pau tūturu koe he tohu kino nui ake i ā koe mōhiotanga, ā ko ngā kaiwhakawhiti e kite ana i ērā e whakapae ana kāore koe e tiaki i ō rārangi.

> **Warning:** Ki te nui te proportiona o tētahi tuku e hard-bounce ai, tīhema te tuku. He reiti bounce nui i runga i tētahi kaupapa ka pawhera i te mōhiotanga o tō rohe mō te wāhi wiki, ā ko ia karere ē tika ana ka tuku i te takiwā e whakapānga ana i a ia. Horoia te rārangi, katahi ka whakaharikoa anō.

## Te Whakatau i Te Raru a Wai

- **Te katoa o ngā kaiwhiwhi i ia kaiwhakawhiti e bounce ai.** Tō rohe, tō āhuatanga tuku rānei. Timata me te taba **Whakawhitinga** i runga i tō pūkete me [He Aha i Te Haere o Aku Īmēra ki te Nuiparerau?](https://support.kapsulehost.com/mi-nz/email-spam-sending).
- **Te katoa o ngā kaiwhiwhi i tētahi kaiwhakawhiti e bounce ai.** He raru tūturu tērā o te kaiwhakawhiti ki tō rohe, ki te pūnaha tuku rānei. Pānui i te tau-nama, katahi ka tirohia ngā pūtaiao postamāta o tērā kaiwhakawhiti.
- **Tētahi kaiwhiwhi e bounce ai, e pai ana te ēnei katoa.** Ā rātou wahitau, ā rātou pūkete, ā rātou āhuatanga rohe rānei. Whakapā ki a rātou me tētahi atu ara.
- **I tīmata tēnei i te ohorere me te kore o te rerekē i tō taha.** Tirohia mehemea kua rārangihia tō rohe, te pūnaha tuku rānei i te wāhi: titiro ki [Te Tango Iho Nō tētahi Rārangi Kore ā-Ture](https://support.kapsulehost.com/mi-nz/email-blacklist-delisting).

## Te Whakatīkanga

Ki te mau koe i tētahi bounce i kore koe e taea te whakamarama, [tuwhera he karetao tautoko](https://support.kapsulehost.com/mi-nz/opening-a-support-ticket) ā whakauru i te **tuhinga katoa** o te karere bounce, kāore he whakaupokotanga, kāore rānei he āhuahanga o te rārangi tuatahi. Ko te mōhiotanga whaihua kei ngā takamuri me te whiwhinga rorohiko whakamutunga, ā e mau ana i te wā ka whakapuhungatia tētahi bounce. Whakauru i te wā i puta ai me te wahitau kaiwhiwhi.

Te āta pānui: [He Aha i Te Haere o Aku Īmēra ki te Nuiparerau?](https://support.kapsulehost.com/mi-nz/email-spam-sending), [Ngā Rohe Tuku Īmēra](https://support.kapsulehost.com/mi-nz/email-sending-limits), [Īmēra i Te Kore Tango](https://support.kapsulehost.com/mi-nz/email-not-receiving), me [Te SPF, DKIM me DMARC Whakamāramatia](https://support.kapsulehost.com/mi-nz/spf-dkim-dmarc).