# Te Whakatika i te Īmēra Kāore e Tae Mai

Source: https://support.kapsulehost.com/mi-nz/email-not-receiving

Mehemea kaore e tae mai ngā īmēra ki ō KapsuleHost address, he maha ngā wāhi hei tirotiro. Haere i roto i ēnei kaupapa i te raupapa hei tohu me te whakatika i te raruraru.

### Kaupapa 1: Tirotirohia ō Spam me ō Junk Folder

I mua i te raupapa tirohanga, tirotirohia ō spam, ō junk folder rānei i roto i ā koe īmēra kaupapa me te KPanel webmail interface. Mehemea kei reira ngā karere, tohu ai hei "kaore he spam" hei whakaako i te tātari.

Hei uru ki te KPanel webmail: takiuru ki KPanel, ka haere ki **Mailboxes**, ka pāwhiri **Webmail** i te taha o te affected mailbox.

### Kaupapa 2: Whakatūturu te Mailbox Kei reira

Kia tupato te mailbox e āhei ai koe ki te īmēra:

1. Takiuru ki KPanel i [kpanel.kapsulehost.com](https://kpanel.kapsulehost.com)
2. Haere ki **Mailboxes**
3. Whakatūturutia te address kei te rārangi

Mehemea kaore i te rārangi, kaore te mailbox e kei reira, ā ko te kaipānehi i taea te bounce message.

### Kaupapa 3: Tirotirohia ō MX Records

He karaitiana kupu hē a MX records he tahi o ngā tino take o te īmēra delivery failure. Ko ō domain [MX records](https://support.kapsulehost.com/mi-nz/mx-records) me tohu ki a KapsuleHost's mail server:

1. Haere ki **Domains** i KPanel, ka tohu i ō domain
2. Pāwhiri **DNS Records** ka rapu i te MX record
3. Whakatūturutia e tohu ana ki `mail.kapsulehost.com`

Ka taea e koe te whakatūturu ō MX records o nāianei mā [MXToolbox](https://mxtoolbox.com).

> **Note:** Mehemea kua roa i te whakahou i ō MX records, ko te propagation ka taea ki te 48 hours. I tēnei wāea, ko ētahi īmēra ka tuhia tonu ki te old server.

### Kaupapa 4: Tirotirohia ō Mailbox Storage

Ka whakakāhore [full mailbox](https://support.kapsulehost.com/mi-nz/email-mailbox-full) i te īmēra tae mai. Hei tirotiro i te rokiroki:

1. Haere ki **Mailboxes** i KPanel
2. Tirotiro i te storage usage bar mō te affected mailbox

Mehemea kei te katinga te mailbox, whakakorea ngā īmēra tawhito (ina koa ko ngā he maha attachment) me te whakakore i te trash me spam folders.

### Kaupapa 5: Tirotirohia mō te Forwarding Rules

Mehemea kua whakatūtia e koe te īmēra forwarding, ka tae atu ngā karere ki tētahi inbox kē:

1. I KPanel, haere ki **Email > Forwarders**
2. Rapu i te forwarder i runga i tēnei address
3. Whakatūturutia te wāhi i te tonoa

Mehemea kaore te forwarder e tiki i te kōpī i tēnei mailbox, kaore ngā tūarikiriki karere e puta i te KapsuleHost mailbox.

### Kaupapa 6: Patai ki te Kaipānehi mō te Bounce Message

Patai ki te kaipānehi kia toha mai rātou i te bounce (non-delivery report) message i tae mai ai rātou. Ko ngā bounce messages he whakahaere tukutuku motuhake (tītiro [Understanding Bounce Messages and SMTP Codes](https://support.kapsulehost.com/mi-nz/email-bounce-codes)):

| Whakahaere | Take Pēnei |
|------|-------------|
| 550 | Kaore te mailbox, kua kore rānei |
| 552 | Kua kīia te mailbox |
| 421 | Rauwhakaaro rūnanga takiwā, me whakamātau anō te kaipānehi |
| 553 | SPF, kaore rānei te domain authentication |

### Kāore tonu e Tae Mai te Īmēra?

Mehemea kua haere koe i roto i ngā mea katoa i runga ake nei, ā kaore tonu te īmēra e tae mai, whakahuatia te support ticket i KPanel i raro i **Support**. Whakauru i te affected īmēra address, ngā MX records o nāianei o ō domain, anumati bounce messages, me te wāea panga i te īmēra i te nuinga o te wā i tae mai ai.