# Kua Ngaro Tō Taputapu Whakamamā-Tauwhakatupuranga Source: https://support.kapsulehost.com/mi-nz/lost-2fa-recovery Kua Ngarū tō Taonga Rua-Tauwhainga Mena e kore koe e taea te whakaputa i te waenga tohu whitu i te wā whakatūtaki, ka āwhina he waenga taurima ki a koe ki te whakaora ake. Pānuitia tēnei whārangi i mua i te wā e hiahia ana koe, nā te mea te huinga tino whaihua ka puta i te wā e noho tonu ana koe ki roto. ## Te Whakautu Tere I te tohu rua-tauwhainga, me te taitara "Whakaritea Tō Tuakiri", kei raro i te pouaka waenga he hononga e pānui ana **Whakamahi i te Waenga Taurima**. 1. Whakauru i tō īmēra me tō kupuhipa e te tikanga noa. 2. I runga i te mata tirotiro, pīkau **Whakamahi i te Waenga Taurima**. 3. Tīpakohia tētahi o ōu waenga taurima i tiaki ai i a koe i te wā kua āhei ai koe i te tohu rua-tauwhainga. He rite tō ahua ki nga roopu e rua o nga kupu tohu e rima kua wehea e te kuki. 4. Pīkau **Whakaritea**. ![Te mata tirotiro rua-tauwhainga i KPanel me te āwhina waenga taurima](https://support.kapsulehost.com/help/screenshots/lost-2fa-recovery.9920d89b.webp) Kua whakatūtakina koe. Ko te waenga i whakamahia e koe ka kōnuia katoatia, ā e kore anō e taea te whakamahi. > **Note:** E tekau mā rua waenga taurima te riro i a koe i te wā kua āhei ai koe i te tohu rua-tauwhainga. Ko ia tahi anake te whakamahi. Ko te whakamahi i tētahi e kore e whakamutu i te tohu rua-tauwhainga, ā e kore e panoni whatumanawa mō tō pūkete. ## Pānuitia Tēnei I mua i te Whakatūtaki Mā te Waenga Taurima He here nui tonu, ā ko te mōhio ki a ia e panoni ai te mea me mahi koe i muri. **Ko te whakamutu i te tohu rua-tauwhainga, ā ko te whakawhānau i te huinga hou o ōu waenga taurima, e rua nei me whakatuu e te waenga o nāianei mai i tō taupānga ahumati.** E kore tō kupuhipa me te waenga taurima e rangatira mō ia tonutanga. Koia nei, mena kua ngaro tō īpurangi e te mea noa, ka taea e koe te whakatūtaki mā te waenga taurima, engari e kore e taea e koe te whakamutu i te tohu rua-tauwhainga, ā e kore e taea e koe te whakawhānau i ngā waenga hou. Ka hiahia koe i te āwhina. Koia nei hei aronga ngāwari: > **Warning:** Mena e taea tonu e koe te eke ki tō taupānga ahumati i āhea, i tētahi taonga tūāpapa, i roto i tē kaitiaki kupuhipa, ā i tētahi īpurangi tawhito i roto i te tūtei, me te ora ake tō whakawhiwhi **i mua** i te wā ka whakakati koe i ōu waenga taurima. I te wā kua ngaro ngā waenga me te taupānga, e taea e te āwhina anake te tūngāne. ## Mena e Tonutia Ana e Koe te Taupānga Ahumati Kua waiho i a koe tō īpurangi ki tahi wāhi. Whakatūtaki mā te waenga taurima, katahi, i te mea tuatahi i te wā ka taea ai e koe te taupānga e te taupānga hou: 1. Haere ki **Tūtunga**, katahi ki **Haumaru**. 2. Rapua te wāhanga **Waenga taurima**. 3. Pīkau **Whakawhānau Anō**, whakauru i tō kupuhipa me tē waenga ahumati o nāianei. 4. Tiaki i ngā waenga e tekau mā rua hou ki tahi wāhi āhuatanga. Ka whakaatu te papa ka whakamutu katoatia ōu waenga i mua. ## Mena Kua Ngaro e te Taupānga Ahumati Kua mukua te taupānga, kua ngaro te īpurangi, kua horoia te taonga. Mena e taea tonu e koe te whakatūtaki mā te waenga taurima, mahia tuatahi: he pūkete e nō roto koe e whakaiti noa ake te āwhina. Katahi [Tūhonohia te tīkete āwhina](https://support.kapsulehost.com/mi-nz/opening-a-support-ticket) me te whakamārama kua ngaro e te mea noa tō taonga rua-tauwhainga. Whakahoki i tō Kī Āwhina mai i **Tūtunga**, katahi **Pūkete**, kia kite ake te pūkete i tōia katoatia. Mena e kore koe e taea te whakatūtaki, tuhia te īmēra support@kapsulehost.com mai i te īmēra i runga i te pūkete. > **Warning:** Ka whakaritea e te āwhina tō tuakiri i mua i te panoni i whatumanawa mō tō tunga rua-tauwhainga. Ko tēnei te kaupapa o te tohu rua-tauwhainga: he pūkete e taea te kōrero whakamutu i runga i te īmēra e kore e tiaki i whatumanawa. Tūtei kia roa ake i te whakamatua kupuhipa, ā kāore e whakaaro e te āhuatanga whakamakeke. ## Tūhia te Tauwhainga Rua I Nāianei Ka āwhina KapsuleHost i te nui ake i tētahi momo tauwhainga tuarua, ā ko te āhua o te rua ko te ngaro i tētahi he tāmata noa ake, kāore he whakatīkanga. Kei runga i **Tūtunga**, katahi **Haumaru**, i raro i **Tohu rua-tauwhainga** ngā mea katoa. **Kupu Amuamu.** Ko te papa te whakamārama mō ia hei āwhina "whakatūtaki tere, kāore kupuhipa, mā te whakamahi i ō taonga biometrika." Tāpiri tētahi mā **Tāpiri Kupu Amuamu**. Ko te kupu amuamu kua whakawhānau mā tō pūnaha whakahaere ā i tō kaitiaki kupuhipa e ora ana i te ngaro i tētahi taonga. **Tohu rua-tauwhainga SMS.** I te wāhi e wātea ana, pīkau **Āhei**, whakauru i tō nama waea pokapū me te kaute whenua, ā whakaritea te waenga e tae ana. **Taonga i whakairitia.** Ma te tīkete "Mahara ki tēnei taonga mo 30 ngā rā" i te tohu rua-tauwhainga ka tohu i te pūtirotiro hei whakairitia, koia nei e taea ai te waenga. Ka whakarārangia ngā taonga whakairitia i runga i te whārangi Haumaru, ā e taea te whakakore. > **Tip:** Ko te kaitiaki kupuhipa e tiaki ana i tō kupuhipa me tō huinga rua-tauwhainga, kua whakawhānau puta noa i ngā taonga, ka whakamutu i tēnei momo putanga. Ko te tāpiri anō i te kupu amuamu i runga i tētahi taonga tuarua i anei ka tino whakamate. Ko ia tahi whakawhānau o ngā manoiti rua. ## I te Wā e Whakatangi Atu te Waenga Engari Kei a Koe te Taupānga Tika E kore ia whakatangi te tikanga kua ngaro tō taonga. **"Waenga muhu. Raupapa i tō taupānga ahumati me te karaka o te taonga."** E whakawhirinaki ana ngā waenga wā i te karaka o tō īpurangi kia tika. Mena kua whakapikitia, ka he noa iho ngā waenga. Whakatuhu i te wā ahumati i runga i te taonga, ā te āwhina rānei mā tō taupānga ahumati ake, katahi me kōkiri. **"Kua whakamahia ake tēnei waenga. Whakauru i te waenga o nāianei mai i tō taupānga ahumati."** Ko ia waenga ka whakaae i te tahi manawa. Tatari kia pakaroa te taupānga ki te waenga hou me whakauru i tērā. Ka pakaroa ngā waenga ia 30 hēkona. **"Nui rawa ake ngā ngāwhaa. Tēnā, whakatūtaki anō."** I muri i te rima ngāwhaa, ka whakamukua te rūnanga whakatūtaki. Haere ki te whārangi kupu whakatūtaki me te tīmata anō mai i tō īmēra me tō kupuhipa. **"Kua pau te rūnanga. Tēnā, whakatūtaki anō."** He rohe wā tō te kupu tirotiro. Tīmata anō mai i te whārangi kupu whakatūtaki. ## He Aha Tē Mata I Ahau? E rua ngā mata tirotiro ā ka hiahia i ngā mea rerekē. Ko te **mata tirotiro rua-tauwhainga** e whakatairanga ana "Whakaritea Tō Tuakiri" me te patai mō te waenga mai i tō taupānga ahumati, me te hononga waenga taurima i raro. Ko tēnei te mata e pānuihia nei i tēnei whārangi. Ko tē **tirotiro taonga hou** me te tuku īmēra i tētahi waenga, i te wā kua whakatūtakina e koe mai i tē pūtirotiro kāore i kite a mātou i mua. Ko tēnei waenga e tae ana ki tō pūtaka, ā e kore he tohu rua-tauwhainga. Mena e kore koe e taea te whakauru, ko te raru ko tō īmēra, ā [Ngaro Whakawhiwhi ki Tō Īmēra Pūkete](https://support.kapsulehost.com/mi-nz/lost-account-email) te whārangi e hiahia ana koe. ## I Muri i Te Whakaora Ake He ara rānei i haere ai koe, whakapaipai: - **Whakamahi Anō i ōu Waenga Taurima** me te tiaki ki tahi wāhi e āhua tonu ai i te tau: i whakapatapatahia me te rōpū, ā i roto i tē kaitiaki kupuhipa rānei. Kāore i te īpurangi e tautoko ana i te taupānga ahumati. - **Raupapa i ōu Rūnanga Āhei** i runga i **Tūtunga**, katahi **Haumaru**, me te whakamutu i whatumanawa e kore koe i te ōhooho. - **Raupapa i te Hītori Kupu Whakatūtaki** i runga i te whārangi ōrite mō ngā ngāwhaa i kore i a koe. - **Raupapa i [te patuiro tukanga](https://support.kapsulehost.com/mi-nz/account-audit-log)** mō ngā panoni i kore i a koe. Mena he āhua he he tērā, whakaaro he raru i roto ā me mahi puta noa i [Haumaru Pūkete](https://support.kapsulehost.com/mi-nz/account-security). ## Whakaputa Raru **Ko te waenga taurima e tangi atu ana.** Whakauru i te tika rite i tiakina. Ko te kuki he āhuatanga noa ā e kore te pūtake mō te ōrite, engari e kore te waenga mai i tē huinga tawhito te mahi: ka whakamutu ngā waenga e haere ake i muri. **Kāore oku waenga taurima ā kāore oku taupānga ahumati.** Whakawhitihia te āwhina. Kāore he ara whakaraupapa, e te kaupapa. **I kore au e tiaki i aku waenga taurima.** Ko ia tahi ano te whakaatu, i te tuhinihanga. Mena tonu kei a koe te taupānga, whakatūtaki ā whakawhānau anō i te huinga i anei. **Kei te rua-tauwhainga ā kāore i au e āhei.** Ka tē ina i tētahi atu. Whakawhitihia te āwhina i rōiha ā whakaaro he pūkete kua raru. **Kua mukua e au te whakaingoa KapsuleHost mai i taku taupānga i te hē.** Kua ngaro te huinga. Whakatūtaki mā te waenga taurima, ā mena e kore koe e taea te whakamahi anō kāore te waenga, whakawhitihia te āwhina.