# Te hī tinihanga me te whakaahua teka

Source: https://support.kapsulehost.com/mi-nz/phishing-impersonation

He whāinga uara nui ngā pūkete manaaki, nō reira ka ngana ētahi tāngata ki te whakaahua i a rātou anō hei KapsuleHost kia riro ai tō kupuhipa. Ka kī tika tēnei whārangi i te āhua o tētahi karere tūturu mai i a mātou, i ngā mea e kore rawa mātou e tono, me ngā mea hei mahi mēnā kua hoatu kē e koe tētahi mea.

## Te ture kotahi

**E kore rawa a KapsuleHost e tono i tō kupuhipa KPanel.** Kaua mā te īmēra, kaua mā te waea, kaua i tētahi matapihi kōrerorero, kaua i tētahi whakautu tīkiti tautoko, kaua rawa.

Ka patohia tō kupuhipa ki te puka takiuru anake i `kpanel.kapsulehost.com`, ā, ki ngā akiaki whakaū ake a te pae ina kua takiuru kē koe. I ētahi atu wāhi, nā wai rānei, mō te aha rānei te take, he whakaeke tērā.

> **Important:** Kāore he āhuatanga e hiahia ai tētahi kaimahi tautoko ki tō kupuhipa KapsuleHost. Ka taea kē e te tautoko te kite me te mahi i tō pūkete me te kore ōna. Ko te tono mōna he tohu ehara te karere i a mātou.

## Ngā wāhitau me ngā rohe e tino whakamahia ana e mātou

### Ngā wāhitau e tukuna ai e mātou

Ka tukuna ia karere aunoa a KapsuleHost mai i tētahi rohe iti, `send.kapsulehost.com`, ā, ka tukuna ngā whakautu ki `kapsulehost.com`.

| Ingoa kaituku | Wāhitau tuku | Hei aha |
|---|---|---|
| KapsuleHost | noreply@send.kapsulehost.com | Ngā karere takiuru me te haumaru |
| KapsuleHost | hello@send.kapsulehost.com | Mihi, ngā tohutohu, ngā rongo hua |
| KapsuleHost Billing | billing@send.kapsulehost.com | Ngā nama, ngā rihīti, ngā whakahou, ngā raru utu |
| KapsuleHost Provisioning | provisioning@send.kapsulehost.com | Ngā ratonga kua reri |
| KapsuleHost Support | support@send.kapsulehost.com | Ngā whakautu tīkiti |
| KapsuleHost Ops | ops@send.kapsulehost.com | Ngā pānui hanganga |
| KapsuleHost Alerts | alerts@send.kapsulehost.com | Ngā matohi |

Ko tētahi whakautu ki tētahi tīkiti tautoko ka mau i tētahi wāhitau whakautu pēnei i `support+KHS-0000@kapsulehost.com`, ko te tau tō tohutoro tīkiti.

> **Warning:** He māmā noa te whakatinihanga i tētahi ingoa whakaatu. Ko te "KapsuleHost Billing" i tō pouaka kāore e whakamātau i tētahi mea i a ia anake. Whakawhānuihia te pane, ā, pānuitia te wāhitau tūturu. Ko ngā mea katoa ehara i te `@send.kapsulehost.com`, ko tētahi rohe e rite ana rānei pēnei i `kapsule-cloud.com`, i `kapsulecloud.co` rānei, ehara i a mātou.

### Ngā rohe anake e whakamahia ana e mātou

| Rohe | He aha |
|---|---|
| `kpanel.kapsulehost.com` | Te pae whakahaere, ā, te wāhi anake e takiuru ai koe |
| `kapsulehost.com` | Te paetukutuku matua |
| `support.kapsulehost.com` | Tēnei pokapū āwhina |

Mēnā e kī ana tētahi hononga he whārangi takiuru KapsuleHost ia, ā, he mea kē kei te pae wāhitau, katia. Whakatāretia tō pere ki runga i tētahi hononga i mua i te pāwhiri, ā, pānuitia te wāhi e tino haere ai, kaua ko ōna kupu.

## Kāore he waehere huna i waenga i a tāua

Ka hoatu e ētahi kaiwhakarato he kīanga ārai hī tinihanga ka whakahuatia anōtia e rātou hei whakamātau he tūturu tētahi karere. **Kāore he mea pērā a KapsuleHost.** Kaua e whakaae ki tētahi "waehere whakatūpato", "kīanga haumaru", "PIN tautoko" rānei mai i tētahi e kī ana ko mātou ia hei taunakitanga mō tētahi mea, nā te mea kāore he tikanga pērā hei whakahua.

Ko tō **Kī Tautoko**, te waehere e tīmata ana ki `KSK-` i te whārangi Tautoko, ā, i **Tautuhinga**, kātahi ko **Pūkete**, ka mahi i tērā atu ahunga. Ka tautuhi ia i **a koe ki a mātou**, kia tere ai te whakahāngai i tētahi tīkiti ki tō pūkete. Ehara i te mea huna, ka kitea e te tangata ka taea kē te kite i tō pae, ā, kāore e whakamātau i tētahi mea mō te tangata nāna i tuku tētahi karere ki a koe.

## Te wāhi kotahi e kohia ai tētahi taipitopito takiuru

Kotahi tonu te okotahi, ā, e tika ana kia mārama kia kore ai koe e pōhēhē ā muri ake nei.

Ko te puka tīkiti tautoko, i **Tautoko** i roto i te pae ina kua takiuru kē koe, he āpure kōwhiringa tōna kua tapaina **Tohu Takiuru (Kāore e Hiahiatia)**. Mō tētahi **taipitopito takiuru a te hunga tuatoru** e kōwhiri ana koe ki te tiritiri kia taea ai e mātou te mahi i tētahi mea mōu: he kupuhipa pouaka īmēra, he kupuhipa kaiwhakahaere taupānga rānei i tō ake pae.

- Ehara rawa i tō kupuhipa KapsuleHost.
- He kōwhiringa. Mā te waiho kau kāore e ārai i te whakautu i tētahi tīkiti.
- Kua whakamunatia, ka taea te pānui e ngā kaimahi tautoko anake, ā, kāore rawa e whakaaturia ki te kaiāwhina AI.
- Ka ūkuia aunoatia i ngā rā 30 i muri i te whakaara i te tīkiti, ā, i ngā rā 7 i muri i te whakatau, i te kati rānei o te tīkiti.
- Ka puta noa i roto i te pae kua takiuru. Kāore rawa e tonoa mā te īmēra, te waea, te kōrerorero rānei.

> **Tip:** Ahakoa tēnā, whakaarohia kua tahuna tētahi taipitopito takiuru kua tiritiria. Hangaia he pūkete poto, he kupuhipa poto rānei mō te mahi, ā, panonihia, tangohia rānei ina whakataua te tīkiti.

## Te tirotiro i tētahi karere whakapae

Kaua rawa e mahi i runga i te karere tonu. Haere kē ki te pūtake.

1. **Kaua e pāwhiri i te hononga.** Whakatuwheratia he ripa hou, ā, patohia e koe anō a `kpanel.kapsulehost.com`.
2. **Takiuru i te āhua noa**, ā, rapua te mea i kīia e te karere. Ka puta tētahi utu i rahua tūturu i te whārangi Pēhitanga. Ka puta tētahi whakautu tīkiti tūturu i raro i Tautoko. Ka whakaatu tētahi whakatārewatanga tūturu i tētahi haki.
3. **Tirohia te rangitaki arotake** i **Tautuhinga**, kātahi ko **Pūkete**, kātahi ko **Tiro arotake**, mō tētahi mea kāore nāu i mahi. Tirohia te [Te pānui i te rangitaki arotake o tō pūkete](https://support.kapsulehost.com/mi-nz/account-audit-log).
4. **Ki te kore i reira, kāore i pā.** Mukua te karere.

![Ngā wātū hohe me te hītori takiuru i te whārangi tautuhinga haumaru o KPanel](https://support.kapsulehost.com/help/screenshots/phishing-impersonation.366360b5.webp)

Ngā take teka noa: he kāri e kīia ana kua pau, he rohe ka mukua i tēnei rā, he nama kua āpititia hei tuhinga, he tono "manatoko" pūkete, me tētahi whakawehi kia whakatārewatia i roto i ētahi meneti. Ka hoatu e tō mātou tukanga whakatārewa tūturu he wiki o ngā whakatūpato, kaua he hāora.

## Mēnā kua tāurua kē e koe tō kupuhipa

Kia tere, ā, i tēnei raupapa.

1. **Panonitia tō kupuhipa** i taua wā tonu i `kpanel.kapsulehost.com`. Mēnā kāore e taea te takiuru, whakamahia te hononga kupuhipa wareware i te whārangi takiuru.
2. **Whakakāngia te motuhēhēnga take-rua** mēnā kāore anō kia kā, kia kore ai e rawaka tētahi kupuhipa tāhae i a ia anake. Tirohia te [Te haumaru pūkete](https://support.kapsulehost.com/mi-nz/account-security).
3. **Tohu atu i ia wāhi** mai i **Tautuhinga**, kātahi ko **Haumaru**, hei whakamate i ngā wātū a te kaiwhakaeke.
4. **Arotakengia ō wātū hohe me tō hītori takiuru** i te whārangi kotahi mō ngā pūrere me ngā wāhi kāore koe e mōhio.
5. **Whakakorea ia kī API kāore nāu i hanga.** Ka ora tonu ngā kī i muri i te panoni kupuhipa me te takiputa, nō reira ehara tēnei hipanga i te kōwhiringa. Tirohia te [Ngā kī API me te uru kaiwhakawhanake](https://support.kapsulehost.com/mi-nz/developer-api-access).
6. **Tirohia te rangitaki arotake** mō ngā panonitanga: ngā pae hou, ngā whakatika DNS, he panoni īmēra, he mema tīma hou.
7. **Tirohia nōu tonu tō wāhitau īmēra.** Ka ngana tētahi kaiwhakaeke kua tae ki te pūkete ki te neke. Tirohia te [Te panoni i te wāhitau īmēra i tō pūkete](https://support.kapsulehost.com/mi-nz/changing-account-email).
8. **Panonitia te kupuhipa kotahi i ngā wāhi katoa i whakamahia ai e koe.** Mēnā i whakamahia anōtia, kua tuwhera ēnā pūkete katoa ināianei.
9. **[Whakatuwheratia he tīkiti tautoko](https://support.kapsulehost.com/mi-nz/opening-a-support-ticket)**, ā, kōrerotia te mea i pā, kia taea ai te mātaki i te pūkete.

Mēnā ko tō pae kē i pāngia, kaua ko tō pūkete, tirohia te [Ngā mea hei mahi mēnā kua kōkirihia tō pae](https://support.kapsulehost.com/mi-nz/site-hacked-what-to-do).

## Mēnā kei te whakaahua tētahi i a ia anō hei a koe

Ko te hī tinihanga e whakamahi ana i **tō** rohe he raru ka taea e koe te whakaiti ā-hangarau.

Whakaputaina ngā pūkete SPF, DKIM me DMARC tika kia taea ai e ngā tūmau īmēra whiwhi te wehe i tō īmēra tūturu i tētahi tinihanga, ā, kia whakakāhoretia ngā tinihanga, kaua e tukuna. Tirohia te [SPF, DKIM me DMARC](https://support.kapsulehost.com/mi-nz/spf-dkim-dmarc).

Mēnā kei te manaakitia tētahi putanga teka o tō pae i KapsuleHost, pūrongotia. Tirohia te [Te pūrongo i te tūkino](https://support.kapsulehost.com/mi-nz/reporting-abuse) mō ngā mea hei tuku me te wāhi.

## Te pūrongo i tētahi karere hī tinihanga e kī ana ko mātou

Tukuna atu ki abuse@kapsulehost.com, hei āpitihanga mēnā ka whakaaetia e tō kiritaki īmēra kia ora tonu ai ngā pane taketake. Whakaurua te URL o ia whārangi i honoa e ia.

Kaua e whakautu ki te karere, ā, kaua e tāuru i tētahi mea ki te whārangi "kia kite he aha ka pā". Ka tuhi tētahi pae hī tinihanga i ngā mea katoa ka patohia e koe.

## Te rapu rongoā

**He tino pai te āhua o te īmēra engari kāore tonu au i te mōhio.** Takiuru tōtika, ā, tirohia. He whakatau tūturu tonu tērā.

**I whiwhi au i tētahi waehere take-rua kāore au i tono.** Kei tētahi tō kupuhipa, ā, kei te ngana ki te karo i tō take tuarua. Kaua e tāuru i te waehere ki hea rānei. Panonitia tō kupuhipa i taua wā tonu, ā, whāia te rārangi arowhai tūkino i runga ake.

**I whiwhi au i tētahi matohi panoni īmēra kāore au i tono.** Kei roto tētahi i tō pūkete ināianei. Mahia tonutia te rārangi arowhai. Tirohia te [Kua ngaro te uru ki te īmēra o tō pūkete](https://support.kapsulehost.com/mi-nz/lost-account-email).

**I waea mai tētahi e kī ana ko ia te tautoko KapsuleHost.** Kāore mātou e waea ohorere atu ki te tono taipitopito takiuru, taipitopito utu rānei. Whakakāhoretia te waea, ā, whakatuwheratia kē he tīkiti.

**Kei te tono tētahi karere kia utua e au tētahi nama mā te whakawhiti pēke ki tētahi pūkete hou.** He tinihanga whakahuri nama tēnā. Utua anake mā te whārangi Pēhitanga i te pae. Tirohia te [Ngā kōwhiringa utu me ngā kāri kua penapenatia](https://support.kapsulehost.com/mi-nz/billing-payment-options).