# Kāore Taku Paetukutuku e Uta Ana: Rārangi Tirotiro Source: https://support.kapsulehost.com/mi-nz/website-not-loading He mea whakahirahira kia mahia ēnei kaupae kia tika te raupapa. Ka tautuhia e ia kaupae te take, ka whakakore rānei. Ko te nuinga o ngā raru ka whakatikaina i te kaupae 5. --- ## Kaupae 1: Me Tirotiro Mēnā Ko Koe Anake I mua i te whakatikatika i tō pae tukutuku, tō tūmau rānei, me whakaū tuatahi ehara i te raru ā-rohe nō tō pūrere, nō tō whatunga rānei. **Me pēhea te tirotiro:** - Toro atu ki [downforeveryoneorjustme.com](https://downforeveryoneorjustme.com) ka whakauru ai i tō rorohiko ingoa. Mēnā e kī ana kei te oma te pae, kei a koe te take. - Hurihia tō waea mai i te WiFi ki ngā raraunga pūkoro ka ngana ai ki te uta i te pae. Mēnā ka uta mā ngā raraunga pūkoro, kei tō whatunga ā-rohe, tō pūtake WiFi rānei te take. - Tonoa tētahi atu tangata (i tētahi atu wāhi) kia ngana ki te uta i tō pae. **Mēnā ko koe anake:** Horoia tō pūmahara DNS (tirohia te Kaupae 3), tīmata anō tō pūtake, ngana rānei mai i tētahi atu whatunga. **Mēnā kua horo mō te katoa:** Haere tonu ki te Kaupae 2. --- ## Kaupae 2: Tirohia **KPanel** mō ngā Whakatūpato, Pānui Tiaki Rānei Takiuru ki **KPanel** i [kpanel.kapsulehost.com](https://kpanel.kapsulehost.com) ka tirohia ai ngā pānui kei runga ake o te papa mata. Ka whakaatu a KapsuleHost i ngā whakatūpato mō: - Ngā wā tiaki kua whakaritea e pā ana ki tō tūmau. - Ngā raru ōrau e tirotirohia ana e te rōpū tautoko. - Ngā pānui e pā pū ana ki tō pūkete, ki tō pae rānei. Mēnā he raru ōrau kei te tū, kua tīmata kē te rōpū tautoko ki te mahi. Ka taea e koe te mātaki i ngā whakahōutanga tūnga i roto i KPanel. **Mēnā kāore he whakatūpato:** Haere tonu ki te Kaupae 3. --- ## Kaupae 3: Horoia Tō Pūmahara Pūtirotiro ka Ngana ai ki te Whakahou Pakeke Ka toe tonu pea tētahi putanga pūmahara o tētahi whārangi pakaru, he whakahuringa huarahi kua pau te wā, he hapa SSL tawhito rānei, ahakoa kua whakatikaina kē te take tūāpapa. **Whakahou pakeke (ka horoia te pūmahara mō te whārangi o nāianei):** - Windows/Linux: `Ctrl + Shift + R` - Mac: `Cmd + Shift + R` **Whakamātauhia tētahi matapihi tūmataiti/incognito:** Ka wareware te tirotiro tūmataiti ki ngā raraunga pūmahara me ngā kuki katoa. Pāwhiritia `Ctrl + Shift + N` (Windows) `Cmd + Shift + N` rānei (Mac) i Chrome, `Ctrl + Shift + P` rānei i Firefox. **Horoia ngā pūmahara pūtirotiro katoa:** - Chrome: Settings > Privacy and Security > Clear browsing data > Cached images and files. - Firefox: Settings > Privacy and Security > Cookies and Site Data > Clear Data. - Safari: Develop > Empty Caches (whakahohea te tahua Develop i roto i Safari > Settings > Advanced i mua). **Mēnā ka whakatikaina e te horoi pūmahara:** Kei te mahi te pae. Kāore he mahi anō e hiahiatia ana. **Mēnā kāore anō te pae kia uta:** Haere tonu ki te Kaupae 4. --- ## Kaupae 4: Tirohia Te Tūnga o Tō Rorohiko Ingoa i KPanel Mā tētahi rorohiko ingoa kua pau te wā, kua hapa rānei te whirihoranga e kore ai e taea tō pae te toro atu. 1. Haere ki **KPanel > Domains**. 2. Kimihia tō rorohiko ingoa i te rārangi. 3. Tirohia tōna tūnga. Me whakaatu te rorohiko ingoa he **Active**. Mēnā e whakaatu ana he **Expired**, he **Suspended**, he **Pending Renewal** rānei, koirā tō take. **Mēnā kua pau te wā o te rorohiko ingoa:** Whakahoutia i KPanel > Domains. Ka taea e te horapa DNS whai muri i te whakahou te tae ki te rua, toru hāora rānei. **Mēnā e whakaatu ana he Active te rorohiko ingoa:** Haere tonu ki te Kaupae 5. --- ## Kaupae 5: Tirohia Te Whirihoranga DNS Me tohu tō rorohiko ingoa ki ngā tūmau ingoa a KapsuleHost kia whakataungia ai tō pae. Ka taea e te horapa whai muri i tētahi whakarerekētanga DNS te tae ki te 48 hāora, engari he tere ake i te nuinga o te wā. **Tirohia te wāhi e tohu ana tō rorohiko ingoa:** Whakamahia tētahi taputapu pērā i [dnschecker.org](https://dnschecker.org), [whatsmydns.net](https://whatsmydns.net) rānei ka whakauru ai i tō rorohiko ingoa hei tirotiro i ōna tūmau ingoa. Me whakaatu tō rorohiko ingoa i ngā tūmau ingoa a KapsuleHost. Mēnā e whakaatu ana i ngā tūmau ingoa nō tētahi kaiwhakarato kē, kāore te rorohiko ingoa i te tohu ki KapsuleHost. **I roto i KPanel > Domains**, whakaūtia: - Kei te rārangi, kei te oma hoki te rorohiko ingoa. - Kei te tika ngā pūkete DNS (otirā te pūkete A e tohu ana ki te IP o tō tūmau). **Mēnā kāore e tika ana ngā tūmau ingoa:** Whakahoutia i tō kaiwhakarēhita rorohiko ingoa kia tohu ki [ngā tūmau ingoa a KapsuleHost](https://support.kapsulehost.com/mi-nz/nameservers). Ka tae te horapa ki te 48 hāora. **Mēnā e tika ana ngā tūmau ingoa engari kāore anō te pae kia uta:** Haere tonu ki te Kaupae 6. --- ## Kaupae 6: Tirohia Te Tūnga o Tō Tiwhikete SSL Mēnā kua pau te wā o tō [tiwhikete SSL](https://support.kapsulehost.com/mi-nz/ssl-certificates), kāore rānei i angitu te whakahou, ka ārai ngā pūtirotiro i te pae mā tētahi whakatūpato haumarutanga, kaua e utaina. Ka kite ngā manuhiri i ngā hapa pērā i te "Your connection is not private" me te "ERR_CERT_COMMON_NAME_INVALID". 1. Haere ki **KPanel > Websites > [tō pae]**. 2. Tirohia tētahi tohu tūnga SSL, HTTPS rānei. 3. Mēnā e whakaatu ana te tiwhikete SSL he **Expired**, he **Invalid**, he **Failed** rānei, koirā tō take. Hei tuku anō i te tiwhikete, pāwhiritia **Renew SSL**, **Reissue Certificate** rānei i KPanel. Ka oti te tuku tiwhikete i roto i te 1 ki te 2 meneti. > **Note:** Ka taea noa te tuku tiwhikete SSL ina tika te tohu DNS ki ngā tūmau a KapsuleHost. Mēnā i kitea tētahi raru DNS i te Kaupae 5, whakatikaina tērā i mua, kātahi ka tuku anō i te tiwhikete SSL. **Mēnā he pai te āhua o te SSL:** Haere tonu ki te Kaupae 7. --- ![He whārangi taipitopito pae tukutuku i KPanel](https://support.kapsulehost.com/help/screenshots/website-not-loading-overview.1c20e61b.webp) ## Kaupae 7: Tirohia Te Tūnga o Tō Pae i KPanel 1. Haere ki **KPanel > Websites**. 2. Kimihia tō pae i te rārangi ka tirohia ai tōna tohu tūnga. 3. Me whakaatu te pae he **Running**, he **Active** rānei. Mēnā e whakaatu ana he **Stopped**, he **Suspended** rānei, he tohu hapa rānei, pāwhiritia te pae mō ngā taipitopito. Mēnā kua mutu te pae, tērā pea ka taea e koe te tīmata anō i roto tonu i KPanel. Mēnā kua aukatia nā te take utu, haere ki **KPanel > Billing** ki te whakatika i te utu. **Mēnā e whakaatu ana e oma ana te pae engari kāore anō kia uta:** Haere tonu ki te Kaupae 8. --- ## Kaupae 8: Tirohia Mō Tētahi Whakarerekētanga Hou Whakaarohia te whakarerekētanga whakamutunga i mahia ki te pae. Ko tētahi whakahoutanga pakaru tētahi o ngā take matua e horo ai tētahi pae. Ngā take noa: - He whakahoutanga maramara, kaupapa WordPress rānei. - He whakarerekētanga putanga PHP. - He whakatikatika waehere ā-ringa. - He whakarerekētanga pātengi raraunga. - He whakaurunga maramara hou. **Mēnā nā tētahi whakarerekētanga hou tēnei raru:** Whakahokia mai i te tāpiritanga haumaru i mahia e koe i mua i te whakarerekētanga. Tirohia [Te Whakahoki i Tō Pae mai i te Tāpiritanga Haumaru](https://support.kapsulehost.com/mi-nz/restoring-from-backup). **Mēnā i whakarerekētia e koe te putanga PHP:** Haere ki **KPanel > Websites > [pae] > Settings > PHP** ka whakahoki ai ki te putanga o mua. Ka whai mana tonu tēnei. **Mēnā kāore koe i te mōhio he aha i whakarerekētia:** Haere tonu ki te Kaupae 9. --- ## Kaupae 9: Tirohia Ngā Pūrongo Pae mō Ngā Hapa PHP, Taupānga Rānei Ka tuhia ngā hapa taumata-taupānga (ngā hapa mōrearea PHP, ngā rahunga hononga pātengi raraunga, ngā taurangi taiao kua hē te whirihoranga) ki [ngā pūrongo o tō pae](https://support.kapsulehost.com/mi-nz/error-logs). 1. Haere ki **KPanel > Websites > [tō pae]**. 2. Pāwhiritia te ripa **Ngā Tūātea**. 3. Tirohia ngā urunga hapa hou. Ko ngā hapa mōrearea PHP, he nuinga, kei roto he ingoa kōnae me tētahi tau rārangi, e tautuhi ana i te maramara, i te waehere rānei kei te hapa. Ngā hapa pūrongo noa me ō rātou tikanga: | Hapa | Take Māharahara | |---|---| | `Fatal error: Call to undefined function` | Kāore e hāngai ana te waehere maramara, kaupapa rānei ki te putanga PHP o nāianei | | `Access denied for user ... to database` | He hē ngā kaupapa whakaū pātengi raraunga, kāore rānei e wātea ana te pātengi raraunga | | `Maximum execution time exceeded` | Kei te tārewa tētahi tukanga, he maha nō tētahi maramara e whai ana i tētahi karanga API o waho pōturi | | `No space left on device` | Kua eke te rōpū rokiroki | | `syntax error` | He raru wetereo kei tētahi kōnae waehere, he maha nō tētahi whakatikatika ā-ringa | Mēnā ka kite koe i tētahi hapa e pā ana ki te rokiroki, haere ki **KPanel > Websites > [tō pae]** ka tirohia ai te huhua rokiroki i tōna **Tirohanga**. Mā te horoi i ngā kōnae pūmahara, te tango rānei i ngā tukunga kāre e whakamahia ana, ka wātea tere ake te wāhi rokiroki. --- ## Kāore Anō I Whakatikaina? Whakapā Atu ki te Tautoko Mēnā kua oti i a koe ngā kaupae 9 katoa, ā, kāore tonu te pae e uta ana, whakapā atu ki te tautoko me ēnei pārongo. Mā te nui ake o ngā taipitopito e hoatu ana e koe, ka tere ake te tātari i te raru: - **Tō ingoa rorohiko** - **Te karere hapa tika** (tārua te kuputuhi, tango whakaahua rānei) - **Tāu e kite ana i ia kaupae** i oti i a koe i runga ake nei - **Nō āhea i tīmata ai te raru** (he pai ake mēnā he tino tika) - **Ngā whakarerekētanga i mahia** i te wā tata ki te tīmatanga o te raru - **Tō wāhitau IP** (toro atu ki [whatismyip.com](https://whatismyip.com) ki te kimi i tēnā) Whakapā atu ki te tautoko mā [support@kapsulehost.com](mailto:support@kapsulehost.com), wātea rānei tētahi tiikiti i **KPanel > Support > New Ticket**.