What to Do If Your Site Is Hacked
A compromised website needs three things in order: contain it, find out how they got in, then rebuild it clean. Doing those out of order is how sites get reinfected within a day.
Security: Where to Start
The security controls KapsuleHost gives you, the ones you have to switch on yourself, and what to do first if something has already gone wrong.
Reporting Abuse
If something hosted on KapsuleHost is being used to send spam, host a phishing page, distribute malware, infringe copyright, or break the law, report it to abuse@kapsulehost.com.
Kapsule Protect Overview
Kapsule Protect is the umbrella name for the five add-on products that make a site production-grade: extended backups, Premium DNS, SSL, Kapsule Care and Pro Services.
Phishing and Impersonation
Hosting accounts are a high value target, so people will try to impersonate KapsuleHost to get your password. This page tells you exactly what a genuine message from us looks like, what we will…
Scanning for and Removing Malware
Every hosted site is scanned for malware automatically each night, and you can run a scan yourself at any time from the site's Security tab.
Lost Access to Your Account Email
Your account email is your sign-in identity and the destination for every password reset and security code, so losing access to it is the one lockout you cannot solve inside the panel.
Lost Your Two-Factor Device
If you cannot produce a six-digit code at sign-in, a recovery code will get you back in. Read this page before you need it, because the single most useful step happens while you still have access.
Setting Up Two-Factor Authentication
Two-factor authentication (2FA) adds a second verification step when you log in to KPanel. Even if someone obtains your password, they cannot access your account without also having access to your…
Guides for keeping your account and websites safe: two-factor authentication, getting back into a locked account, finding and removing malware, and what to do after a hack. It also covers reporting abuse and phishing. Start with Security: Where to Start, and turn on 2FA with Setting Up Two-Factor Authentication.