Status and Uptime: Is It Us or Is It You
How to tell whether a problem is with the KapsuleHost platform or with your own site, using the public status page and the uptime monitoring built into KPanel.
Pro Services
Pro Services lets you hand a specific job to the engineers who run your hosting: migrations, WordPress work, DNS surgery, SEO, security audits and custom development, each priced before work begins…
Kora Settings
Kora has one setting of its own, the language it replies in, and this guide covers where it lives, how auto-detect behaves, and how the setting relates to the language of KPanel itself.
Kora Conversation History
Kora keeps a summary of your past conversations so it can help without making you repeat yourself, and this page is where you review that memory, rate it, and erase it.
Kora Actions and Approvals
Kora answers questions and reads your account instantly, but anything that changes your account stops and asks you to type a confirmation phrase back before it runs.
Hosting Glossary: Every Term Explained
A plain-English dictionary of the hosting, DNS, email and infrastructure terms that appear across KapsuleHost and this help centre.
How Kora Works: Your AI Support Assistant
Kora is the AI assistant built directly into KPanel. It can answer questions about your account, walk you through tasks, and take actions on your behalf, all through a natural conversation.
Opening a Support Ticket
Kora handles most common tasks instantly, but some situations need a human. This guide explains how to reach the support team and how to write a ticket that gets resolved quickly.
This topic explains the ways to get help: opening a ticket with our team, asking Kora, our AI assistant, and checking service status. It also covers Pro Services and a glossary of hosting terms. Start with Opening a Support Ticket, or read How Kora Works: Your AI Support Assistant to see what Kora can do.