Reactivating Your Account
You want to come back, and the only question that matters is what is still recoverable, what is already gone, and what it costs to pick it up again. The answer depends entirely on how far down the…
What Happens If You Stop Paying
If a payment stops going through, nothing is deleted on the day it fails and nothing is deleted quietly later. There is a published sequence, every step of it sends you an email, and most of it is…
Renewals and Auto-Renew
KapsuleHost subscriptions renew automatically by default. There is no auto-renew switch to find, because renewal is the normal state: you opt out by cancelling, and you opt back in by keeping the…
Reading Your Invoice
Every charge KapsuleHost makes produces two records that describe the same transaction from different angles: an order, which is what you bought, and an invoice, which is the document your…
Proration and Plan Changes
When you move between plans, KapsuleHost works out the exact amount before anything is charged, shows it to you, and waits for you to confirm.
Payment Options and Saved Cards
A saved card is what makes automatic renewals work. Monthly plans renew automatically, so an account with a monthly plan needs a card on file, and keeping a valid one there is the single most…
Understanding Your Billing Page
The Billing page is the single place your money lives: what you pay each month, what is due next, which cards are on file, and every order and invoice you have ever had.
GST and Tax Invoices
New Zealand GST of 15 percent is added to your charges when your account currency is NZD, and to no other currency.
Your Billing Currency
Every KapsuleHost account is billed in one currency, chosen when you sign up, and that currency is fixed permanently once you have been charged for the first time.
Adding or Changing Your Payment Method
Your saved cards live on one page in KPanel, and each subscription separately decides which of those cards its renewal charges land on.
The 30-Day Money-Back Guarantee
KapsuleHost backs its hosting subscriptions with a 30-day money-back guarantee, and inside that window you can process the refund yourself from KPanel without waiting on anyone.
What Happens When a Payment Fails
When a renewal charge is declined, nothing is switched off straight away: KapsuleHost emails you, retries the charge automatically, and gives you a graded window to fix the card before anything…
Cancelling Your Plan
You can cancel any KapsuleHost subscription yourself from KPanel, and by default your services keep running until the end of the billing period you have already paid for.
Upgrading or Changing Your Hosting Plan
You can change your hosting plan at any time from KPanel. Whether you are growing into a larger plan or adjusting to a different tier, the process is straightforward and billing is handled…
Cancelling Your Account and Refund Policy
This guide explains how to cancel your subscription, what happens to your data after cancellation, and how the 30-day money-back guarantee works.
Billing, Invoices, and Managing Your Plan
This guide covers everything related to your subscription, payments, and invoices in KPanel.
Everything about paying for your services: invoices and tax invoices, payment methods, billing currency, renewals, plan changes and cancellations. It also explains what happens when a payment fails and how to reactivate an account. Start with Understanding Your Billing Page, or open Reading Your Invoice if you have a question about a charge.