Setting Up Your Email Mailbox
This guide walks through creating a mailbox at your domain, from prerequisites to sending your first test email. It also covers how MX records work, what to do if your domain uses external…
Migrate Your Email to KapsuleHost (Self-Serve Wizard)
Move mailboxes from Gmail, Microsoft 365, iCloud or any IMAP host into KapsuleHost yourself, with a live progress monitor and without taking your email offline.
Shared Inboxes for Team Addresses
A shared inbox is an address like support@ or info@ that several people on your team read and reply from together, each signing in with their own mailbox credentials rather than passing one password…
Email Sending Limits
KapsuleHost applies sending caps to every mailbox so that one compromised account or one runaway script cannot damage the sending reputation that everybody else's mail depends on.
Email: Where to Start
How email at your own domain works on KapsuleHost, the difference between a mailbox and the four cheaper things that look like one, and which guide to read for each job.
Email Migration: Moving Your Mail to KapsuleHost
How to copy existing mailboxes from another provider into KapsuleHost, mailbox by mailbox, without losing mail or taking your email offline.
Mailing Lists
A mailing list is a single address at your domain that delivers a copy to everyone in the group, and unlike the other fan-out features it can be made public so people subscribe and unsubscribe…
My Mailbox Is Full
A mailbox that reaches its storage limit stops accepting new mail, so the fix is either to clear space or to raise the quota, and KPanel shows you exactly where you are against the limit on every…
Importing Mailboxes in Bulk
When you are setting up email for a whole team at once, the Import screen lets you paste a list of addresses and create every mailbox in one pass instead of running the new-mailbox wizard over and…
Distribution Groups
A distribution group is one address at your domain that fans out to several people, so mail to an address like team@ or billing@ reaches everyone on the list without anybody having to remember who…
Catch-All Addresses
A catch-all delivers mail sent to any address at your domain into one mailbox, even when the address does not exist, so a message to saels@ instead of sales@ still reaches somebody instead of…
Understanding Bounce Messages and SMTP Codes
When a message cannot be delivered you get a bounce, and buried in it is a numeric code that tells you exactly why, whether it will ever succeed, and whose end the problem is at.
Getting Delisted from a Blocklist
If legitimate mail is being rejected outright rather than filed into junk folders, your domain or the address you send from may be listed on a blocklist, and this article shows you how to confirm…
Accessing Your Email via Webmail
Every KapsuleHost mailbox comes with browser-based webmail at webmail.kapsulehost.com, so you can read and send mail from any device without configuring a mail app at all.
Why Are My Emails Going to Spam?
Mail from your domain landing in junk folders is almost always an authentication problem or a reputation problem, and KPanel can diagnose and fix most of the authentication half for you in a few…
IMAP vs POP3: Which Should I Use?
When you add a KapsuleHost mailbox to a mail app it asks whether to connect over IMAP or POP3, and for almost everybody the correct answer is IMAP.
Troubleshooting Email Not Arriving
If emails sent to your KapsuleHost address are not arriving, there are several places to check. Work through these steps in order to identify and resolve the issue.
SPF, DKIM, and DMARC Explained
SPF, DKIM, and DMARC are three DNS-based email authentication standards that help protect your domain from being used in phishing attacks and improve the deliverability of your legitimate emails…
Setting Up Email Forwarding
Email forwarding lets you receive emails sent to your KapsuleHost address (for example, hello@yourdomain.com) directly in another inbox, such as Gmail or Outlook. Forwarded emails arrive in your…
Setting Up Email on iPhone and Android
You can access your KapsuleHost email on any smartphone using IMAP. This guide covers setup for the built-in iOS Mail app and the Gmail app on Android.
Email Aliases
An email alias is an additional address that delivers mail into an existing mailbox. For example, you might have one mailbox for jane@yourdomain.com but also want to receive mail sent to…
Configuring Your Email in Outlook, Apple Mail, and Mobile
This guide gives you the server settings and step-by-step setup instructions for every major email client. Use the settings box at the top as your single reference, then follow the guide for your…
Guides for mailboxes on your own domain: creating them, connecting mail apps and phones, aliases, forwarding and shared inboxes. It also covers moving mail from another provider and fixing messages that bounce, go missing or land in spam. New to email here? Start with Email: Where to Start and Setting Up Your Email Mailbox.