Mehemea kaore e tae mai ngā īmēra ki ō KapsuleHost address, he maha ngā wāhi hei tirotiro. Haere i roto i ēnei kaupapa i te raupapa hei tohu me te whakatika i te raruraru.
Kaupapa 1: Tirotirohia ō Spam me ō Junk Folder
I mua i te raupapa tirohanga, tirotirohia ō spam, ō junk folder rānei i roto i ā koe īmēra kaupapa me te KPanel webmail interface. Mehemea kei reira ngā karere, tohu ai hei "kaore he spam" hei whakaako i te tātari.
Hei uru ki te KPanel webmail: takiuru ki KPanel, ka haere ki Mailboxes, ka pāwhiri Webmail i te taha o te affected mailbox.
Kaupapa 2: Whakatūturu te Mailbox Kei reira
Kia tupato te mailbox e āhei ai koe ki te īmēra:
- Takiuru ki KPanel i kpanel.kapsulehost.com
- Haere ki Mailboxes
- Whakatūturutia te address kei te rārangi
Mehemea kaore i te rārangi, kaore te mailbox e kei reira, ā ko te kaipānehi i taea te bounce message.
Kaupapa 3: Tirotirohia ō MX Records
He karaitiana kupu hē a MX records he tahi o ngā tino take o te īmēra delivery failure. Ko ō domain MX records me tohu ki a KapsuleHost's mail server:
- Haere ki Domains i KPanel, ka tohu i ō domain
- Pāwhiri DNS Records ka rapu i te MX record
- Whakatūturutia e tohu ana ki
mail.kapsulehost.com
Ka taea e koe te whakatūturu ō MX records o nāianei mā MXToolbox.
Mehemea kua roa i te whakahou i ō MX records, ko te propagation ka taea ki te 48 hours. I tēnei wāea, ko ētahi īmēra ka tuhia tonu ki te old server.
Kaupapa 4: Tirotirohia ō Mailbox Storage
Ka whakakāhore full mailbox i te īmēra tae mai. Hei tirotiro i te rokiroki:
- Haere ki Mailboxes i KPanel
- Tirotiro i te storage usage bar mō te affected mailbox
Mehemea kei te katinga te mailbox, whakakorea ngā īmēra tawhito (ina koa ko ngā he maha attachment) me te whakakore i te trash me spam folders.
Kaupapa 5: Tirotirohia mō te Forwarding Rules
Mehemea kua whakatūtia e koe te īmēra forwarding, ka tae atu ngā karere ki tētahi inbox kē:
- I KPanel, haere ki Email > Forwarders
- Rapu i te forwarder i runga i tēnei address
- Whakatūturutia te wāhi i te tonoa
Mehemea kaore te forwarder e tiki i te kōpī i tēnei mailbox, kaore ngā tūarikiriki karere e puta i te KapsuleHost mailbox.
Kaupapa 6: Patai ki te Kaipānehi mō te Bounce Message
Patai ki te kaipānehi kia toha mai rātou i te bounce (non-delivery report) message i tae mai ai rātou. Ko ngā bounce messages he whakahaere tukutuku motuhake (tītiro Understanding Bounce Messages and SMTP Codes):
| Whakahaere | Take Pēnei |
|---|---|
| 550 | Kaore te mailbox, kua kore rānei |
| 552 | Kua kīia te mailbox |
| 421 | Rauwhakaaro rūnanga takiwā, me whakamātau anō te kaipānehi |
| 553 | SPF, kaore rānei te domain authentication |
Kāore tonu e Tae Mai te Īmēra?
Mehemea kua haere koe i roto i ngā mea katoa i runga ake nei, ā kaore tonu te īmēra e tae mai, whakahuatia te support ticket i KPanel i raro i Support. Whakauru i te affected īmēra address, ngā MX records o nāianei o ō domain, anumati bounce messages, me te wāea panga i te īmēra i te nuinga o te wā i tae mai ai.