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Understanding Your Billing Page

The Billing page is the single place your money lives: what you pay each month, what is due next, which cards are on file, and every order and invoice you have ever had.

Billing, Invoices, and Managing Your Plan

This guide covers everything related to your subscription, payments, and invoices in KPanel.

Your Billing Currency

Every KapsuleHost account is billed in one currency, chosen when you sign up, and that currency is fixed permanently once you have been charged for the first time.

Cloud Server Pricing and GST

Cloud server prices are shown excluding GST in your account's billing currency, and the same figure the panel shows you is the figure the charge is built from, so there is no gap between the price…

Cancelling Your Plan

You can cancel any KapsuleHost subscription yourself from KPanel, and by default your services keep running until the end of the billing period you have already paid for.

Payment Options and Saved Cards

KapsuleHost bills by card. A saved card is what makes automatic renewals work, and keeping a valid one on file is the single most effective thing you can do to avoid an interrupted service.

Upgrading or Changing Your Hosting Plan

You can change your hosting plan at any time from KPanel. Whether you are growing into a larger plan or adjusting to a different tier, the process is straightforward and billing is handled…

Renewals and Auto-Renew

KapsuleHost subscriptions renew automatically by default. There is no auto-renew switch to find, because renewal is the normal state: you opt out by cancelling, and you opt back in by keeping the…

Proration and Plan Changes

When you move between plans, KapsuleHost works out the exact amount before anything is charged, shows it to you, and waits for you to confirm.

Adding or Changing Your Payment Method

Your saved cards live on one page in KPanel, and each subscription separately decides which of those cards its renewal charges land on.

GST and Tax Invoices

New Zealand GST of 15 percent is added to your charges when your account currency is NZD, and to no other currency.

Changing the Email Address on Your Account

Your account email is both your sign-in identity and the address every security and billing message goes to, so changing it is a verified, two-sided process rather than a simple edit.

What Happens If You Stop Paying

If a payment stops going through, nothing is deleted on the day it fails and nothing is deleted quietly later. There is a published sequence, every step of it sends you an email, and most of it is…

Reading Your Invoice

Every charge KapsuleHost makes produces two records that describe the same transaction from different angles: an order, which is what you bought, and an invoice, which is the document your…

Inviting Team Members and Setting Roles

Your KapsuleHost account can be shared with colleagues, contractors, and accountants by sending each of them an email invitation and giving them a role that decides exactly what they can see and…

Managing Your Email Notifications

KapsuleHost sends two very different kinds of email: the ones that keep your account running, which are always on, and the optional ones you can switch off whenever you like.

What Happens When a Payment Fails

When a renewal charge is declined, nothing is switched off straight away: KapsuleHost emails you, retries the charge automatically, and gives you a graded window to fix the card before anything…

Closing Your KapsuleHost Account

Closing an account is the end of a sequence, not a single button: services get cancelled, domains get moved or released, data gets exported, and only then does the account itself get closed.

Securing Your Account: Password and Two-Factor Authentication

Your KPanel account controls access to your sites, domains, billing, and backups. This guide covers every security measure you should have in place.

Resizing Your Cloud Server

Resizing moves your server up or down the ladder of tiers within its own processor family, changing CPU, memory and disk without moving your data or changing your IP addresses.

Cancelling Your Account and Refund Policy

This guide explains how to cancel your subscription, what happens to your data after cancellation, and how the 30-day money-back guarantee works.

Site Down: Matching What You See to the Cause

This is the cross-product triage tree for a site that will not load. KapsuleHost runs several products, and the fastest way to find the cause is not to guess which one is at fault, but to look…

Why Your Account Was Suspended

Suspension is a pause, not a deletion. Your sites stop serving, but nothing has been erased and mail keeps flowing, and the great majority of suspensions clear the moment the underlying cause is…

The 30-Day Money-Back Guarantee

KapsuleHost backs its hosting subscriptions with a 30-day money-back guarantee, and inside that window you can process the refund yourself from KPanel without waiting on anyone.

Distribution Groups

A distribution group is one address at your domain that fans out to several people, so mail to an address like team@ or billing@ reaches everyone on the list without anybody having to remember who…

Reactivating Your Account

You want to come back, and the only question that matters is what is still recoverable, what is already gone, and what it costs to pick it up again. The answer depends entirely on how far down the…

Additional IPv4 Addresses

How to buy an extra dedicated IPv4 address for a KapsuleHost server, what it is genuinely useful for, and what it will not do.

Scaling and Auto-Scaling a Node.js App

Auto-scaling grows and shrinks the number of instances running your Node.js app as CPU load changes, so busy periods get more capacity and quiet periods cost less. This guide covers the KPanel tab…

Managing a Dedicated Server

The Manage page collects every hardware-level control for a dedicated server in one place: power, rescue, reverse DNS, IP addresses, traffic, firewall, and a full operating system reinstall. This…

Leaving KapsuleHost: Taking Everything With You

This is the complete checklist for moving your websites, files, databases, mailboxes and domains to another provider, in the order that keeps all of it intact. Almost every route out is…

Site Slowness and Resource Limits

What your hosting plan actually limits, what happens when you reach each limit, and how to work out whether a slow site is a resource problem or a code problem.

Phishing and Impersonation

Hosting accounts are a high value target, so people will try to impersonate KapsuleHost to get your password. This page tells you exactly what a genuine message from us looks like, what we will…

Kora Actions and Approvals

Kora answers questions and reads your account instantly, but anything that changes your account stops and asks you to type a confirmation phrase back before it runs.

How Kora Works: Your AI Support Assistant

Kora is the AI assistant built directly into KPanel. It can answer questions about your account, walk you through tasks, and take actions on your behalf, all through a natural conversation.

Storage Servers Overview

Storage servers are bare-metal machines built around very large disk capacity rather than raw compute, with no egress fees on the data you pull back out. This guide covers the three tiers, what they…

Premium DNS

Premium DNS upgrades a single domain's zone to anycast resolution with health-checked failover, so visitors are answered from the nearest node and a dead origin is removed from DNS automatically.

HTTP Error Codes on KapsuleHost

What 403, 404, 500, 502, 503 and 504 actually mean on this platform, and the specific thing to do about each one.

WHOIS Privacy

WHOIS privacy replaces your personal contact details in the public domain registration record with a privacy service, and at KapsuleHost it is included free on every domain that supports it, with no…