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SSL Certificates and HTTPS
This article explains what SSL is in plain language, how KapsuleHost handles SSL automatically for your sites, and what to do if something goes wrong with your certificate.
WebsitesFixing Mixed Content Warnings After Enabling HTTPS
When SSL is active but the browser padlock is missing, broken or showing a warning, the cause is almost always mixed content: the page itself is encrypted but something on it is still being fetched…
SecurityKapsule Protect Overview
Kapsule Protect is the umbrella name for the five add-on products that make a site production-grade: extended backups, Premium DNS, SSL, Kapsule Care and Pro Services.
WebsitesCreating Your First Website
KPanel makes creating a website a short, guided process. This article walks you through every step: choosing a site type, assigning a domain, selecting your PHP version, and knowing what to expect…
WebsitesSite Security
The Security page collects every protection for a single site in one view: certificate status, malware scanning, vulnerability reports, login hardening, country filtering, hotlink protection, and an…
WordPressRunning a Search and Replace in Your WordPress Database
WordPress stores absolute URLs in dozens of database tables, so a domain change or an SSL move leaves old addresses scattered through posts, options and plugin settings: a search and replace is how…
TroubleshootingMy Website Is Not Loading: Diagnostic Checklist
Work through these steps in order. Each step either identifies the cause or rules it out. Most issues are resolved by step 5.
TroubleshootingUsing Cloudflare or Another Proxy With KapsuleHost
How to put a third-party proxy or CDN in front of a KapsuleHost site, including the two settings that break sites, the records that must never be proxied, and how to undo it.
WebsitesPointing Your Domain to Your Website
By default, your KapsuleHost website is accessible at a temporary subdomain. To make it available at your own domain (for example, www.yourdomain.com), you need to add the domain in KPanel and…
SecuritySecurity: Where to Start
The security controls KapsuleHost gives you, the ones you have to switch on yourself, and what to do first if something has already gone wrong.
WebsitesSite Settings
The Settings tab holds the small number of site-wide switches that do not belong to any other tab: whether HTTPS is forced, whether the site is showing a maintenance page, which file is served when…
Getting StartedGetting Started with KapsuleHost
Welcome to KapsuleHost. This guide walks you through everything you need to do after signing up, from your first login to having a live website and working email address. The whole process takes…
TroubleshootingSite Down: Matching What You See to the Cause
This is the cross-product triage tree for a site that will not load. KapsuleHost runs several products, and the fastest way to find the cause is not to guess which one is at fault, but to look…
WebsitesSite Activity Log
The Activity log is the per-site record of what has been done and by whom: every backup taken, PHP version changed, domain added, cache purged, SSH key installed and password reset, in one…
SupportHosting Glossary: Every Term Explained
A plain-English dictionary of the hosting, DNS, email and infrastructure terms that appear across KapsuleHost and this help centre.
CDNEnabling Kapsule CDN on Your Site
Kapsule CDN caches your site at the edge so visitors anywhere in the world are served from a nearby location instead of your origin server, and turning it on is a single toggle on the site you want…
SupportHow Kora Works: Your AI Support Assistant
Kora is the AI assistant built directly into KPanel. It can answer questions about your account, walk you through tasks, and take actions on your behalf, all through a natural conversation.
EmailConfiguring Your Email in Outlook, Apple Mail, and Mobile
This guide gives you the server settings and step-by-step setup instructions for every major email client. Use the settings box at the top as your single reference, then follow the guide for your…
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