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Setting Up Email Forwarding

Email forwarding lets you receive emails sent to your KapsuleHost address (for example, hello@yourdomain.com) directly in another inbox, such as Gmail or Outlook. Forwarded emails arrive in your…

Changing the Email Address on Your Account

Your account email is both your sign-in identity and the address every security and billing message goes to, so changing it is a verified, two-sided process rather than a simple edit.

Configuring Your Email in Outlook, Apple Mail, and Mobile

This guide gives you the server settings and step-by-step setup instructions for every major email client. Use the settings box at the top as your single reference, then follow the guide for your…

Lost Access to Your Account Email

Your account email is your sign-in identity and the destination for every password reset and security code, so losing access to it is the one lockout you cannot solve inside the panel.

Setting Up Your Email Mailbox

This guide walks through creating a mailbox at your domain, from prerequisites to sending your first test email. It also covers how MX records work, what to do if your domain uses external…

Email: Where to Start

How email at your own domain works on KapsuleHost, the difference between a mailbox and the four cheaper things that look like one, and which guide to read for each job.

Managing Your Email Notifications

KapsuleHost sends two very different kinds of email: the ones that keep your account running, which are always on, and the optional ones you can switch off whenever you like.

Troubleshooting Email Not Arriving

If emails sent to your KapsuleHost address are not arriving, there are several places to check. Work through these steps in order to identify and resolve the issue.

Email Migration: Moving Your Mail to KapsuleHost

How to copy existing mailboxes from another provider into KapsuleHost, mailbox by mailbox, without losing mail or taking your email offline.

Pointing Your Domain Email to KapsuleHost

MX (Mail Exchanger) records tell the internet which mail server handles email for your domain. If you want to use KapsuleHost mailboxes for your domain, you need to ensure your domain's MX records…

Migrate Your Email to KapsuleHost (Self-Serve Wizard)

Move mailboxes from Gmail, Microsoft 365, iCloud or any IMAP host into KapsuleHost yourself, with a live progress monitor and without taking your email offline.

Accessing Your Email via Webmail

Every KapsuleHost mailbox comes with browser-based webmail at webmail.kapsulehost.com, so you can read and send mail from any device without configuring a mail app at all.

Why Are My Emails Going to Spam?

Mail from your domain landing in junk folders is almost always an authentication problem or a reputation problem, and KPanel can diagnose and fix most of the authentication half for you in a few…

Setting Up Email on iPhone and Android

You can access your KapsuleHost email on any smartphone using IMAP. This guide covers setup for the built-in iOS Mail app and the Gmail app on Android.

Email Aliases

An email alias is an additional address that delivers mail into an existing mailbox. For example, you might have one mailbox for jane@yourdomain.com but also want to receive mail sent to…

What Happens If You Stop Paying

If a payment stops going through, nothing is deleted on the day it fails and nothing is deleted quietly later. There is a published sequence, every step of it sends you an email, and most of it is…

Getting Started with KapsuleHost

Welcome to KapsuleHost. This guide walks you through everything you need to do after signing up, from your first login to having a live website and working email address. The whole process takes…

SPF, DKIM, and DMARC Explained

SPF, DKIM, and DMARC are three DNS-based email authentication standards that help protect your domain from being used in phishing attacks and improve the deliverability of your legitimate emails…

Email Sending Limits

KapsuleHost applies sending caps to every mailbox so that one compromised account or one runaway script cannot damage the sending reputation that everybody else's mail depends on.

Importing Mailboxes in Bulk

When you are setting up email for a whole team at once, the Import screen lets you paste a list of addresses and create every mailbox in one pass instead of running the new-mailbox wizard over and…

Inviting Team Members and Setting Roles

Your KapsuleHost account can be shared with colleagues, contractors, and accountants by sending each of them an email invitation and giving them a role that decides exactly what they can see and…

What Happens When a Payment Fails

When a renewal charge is declined, nothing is switched off straight away: KapsuleHost emails you, retries the charge automatically, and gives you a graded window to fix the card before anything…

Getting Your Domain Auth Code

An auth code is the password that proves you control a domain, and every transfer between registrars needs one, so knowing where to get yours and what to do when it is rejected saves most of the…

Resetting a Lost WordPress Admin Password

If you cannot get into wp-admin, KPanel gives you three ways back in without touching the database by hand, and this guide covers each one, when to use it, and how to get in when your site cannot…

Transferring Your Domain to Another Registrar

You can move any domain registered with KapsuleHost to another registrar whenever you want, and the auth code you need to do it is one button away in KPanel.

Hosting Glossary: Every Term Explained

A plain-English dictionary of the hosting, DNS, email and infrastructure terms that appear across KapsuleHost and this help centre.

Domain Renewal, Expiry and Recovery

A domain is a lease rather than a purchase, and letting it lapse takes your website and your email down together, so this article covers how renewal works at KapsuleHost, what the panel tells you…

Migrations: Moving to KapsuleHost

How to move an existing website, mailbox or domain to KapsuleHost, what the self-serve wizard does for you, and where the paid managed service fits.

Transferring a Domain to KapsuleHost

Transferring your domain to KapsuleHost brings your domain registration and hosting under one roof, making it easier to manage DNS, renewals, and email. For most domains the process takes five to…

Changing Nameservers to Point Your Domain to KapsuleHost

Updating your nameservers is the most important step in connecting an existing domain to KapsuleHost. This guide covers what nameservers do, KapsuleHost's nameserver addresses, how to make the…

Opening a Support Ticket

Kora handles most common tasks instantly, but some situations need a human. This guide explains how to reach the support team and how to write a ticket that gets resolved quickly.

Updating Your Domain Contact Details

Every domain registration carries a registrant contact record, the registry requires it to be accurate, and KPanel lets you edit it from the domain's Overview tab.

Why Your Account Was Suspended

Suspension is a pause, not a deletion. Your sites stop serving, but nothing has been erased and mail keeps flowing, and the great majority of suspensions clear the moment the underlying cause is…

IMAP vs POP3: Which Should I Use?

When you add a KapsuleHost mailbox to a mail app it asks whether to connect over IMAP or POP3, and for almost everybody the correct answer is IMAP.

DNS Basics: A Records, MX, CNAME, and TXT Explained

DNS is one of those things that works invisibly when everything is correct, and becomes critical to understand when something is wrong. This article explains what DNS is, what each record type does…

My Mailbox Is Full

A mailbox that reaches its storage limit stops accepting new mail, so the fix is either to clear space or to raise the quota, and KPanel shows you exactly where you are against the limit on every…

WordPress Admin Access and Credentials

This article covers everything related to getting into your WordPress admin panel: finding the login URL, recovering a forgotten password, getting back in after a lockout, managing admin users, and…

Reactivating Your Account

You want to come back, and the only question that matters is what is still recoverable, what is already gone, and what it costs to pick it up again. The answer depends entirely on how far down the…

Leaving KapsuleHost: Taking Everything With You

This is the complete checklist for moving your websites, files, databases, mailboxes and domains to another provider, in the order that keeps all of it intact. Almost every route out is…